Overview
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The Opportunity
We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.
Headcorn - Thursday to Sunday
Salary up to 40,000
The Opportunity
We are seeking a highly capable operations-led professional to take ownership of the day-to-day running of a complex, customer-facing site. This role sits at the heart of the operation and is responsible for ensuring that people, processes, facilities, and customer experience all work seamlessly together.
This is a hands-on role requiring a strong understanding of how a site functions operationally.
The Role
* Take full ownership of daily site operations, ensuring safe, efficient, and well-coordinated delivery across all areas.
* Maintain a clear operational overview of site activity, capacity, scheduling, and workflow.
* Identify, assess, and mitigate operational risks in real time and through forward planning.
* Ensure all operational procedures are followed, reviewed, and improved where necessary.
* Oversee documentation, paperwork, and record-keeping relating to safety, operations, and compliance.
* Act as a key decision-maker during incidents, disruptions, or operational challenges.
* Oversee the Customer Experience Team, setting clear expectations and standards.
Required Skills
* Proven experience in a heavily operational role.
* Strong understanding of how multi-functional sites operate.
* Highly organised, resilient, and able to remain composed under pressure.
* Strong communication skills with the ability to lead, influence, and challenge where required.
* Experience working in fast-paced, seasonal, or customer-driven environments.
* Naturally proactive and solutions-focused.
* Passionate about operational excellence and customer experience.
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Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
* Industries
* Manufacturing
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