Better places, thriving communities.
Job Title: Customer Liaison Representative (Front Of House Role)
Reports to: Front of House Supervisor
Locations: This role is to cover of our client site: Central Manchester
Salary: £13.90ph
Purpose:
This role has been designed to provide a high quality service to our customers by greeting, welcoming and directing them appropriately. You will pride yourself on building and maintaining a welcoming and safe atmosphere. As the customer Liaison representative, you will be the first point of contact for our clients as they arrive to the building.
40 Hours per week between the following hours:
Manchester
Rolling Shift Patterns
Week 1: Monday – Thursday 07:00 – 16:00, Friday 07:00 – 13:30
Week 2: Monday – Thursday 10:00 – 19:00, Friday 07:30 – 14:00
(Shift patterns are subject to availability and will be decided upon business needs.)
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Benefits:
1. Full Front of House Uniform provided,
2. SIA License required (Cost to be covered if individual doesn't current hold one)
3. Full Training is provided to perform the role,
4. First Aid and Fire Marshall Training paid for within the role,
5. Cycle to Work Scheme,
6. s of discounts to multiple retailers, supermarkets and entertainment providers, shopping discounts, is only a little of what's on offer,
7. Continuous Training provided,
8. Apprenticeships available,
9. Progression within the wider team,
10. Mitie reward scheme,
11. Our virtual GP service,
12. Shares scheme,
13. Private Medical care available
14. Free onsite parking based at the Preston sites only
15. Free Tea and Coffee provided in the workplace
➢Meet and greet customers
➢User registration
➢Manage the Booking System
o Source availability of rooms/desks for customers/groups
o Book desks/rooms for customers/groups
o Respond to the Manchester shared email inbox
o Send out confirmation emails for all bookings
➢ Query Response
➢Monitoring of office Consumables
➢Maintain updated signage around facilities using templates
➢Floor Walk, keeping the facility tidy, including filling/emptying of the dishwashers
➢Daily morning and afternoon check of all printers
➢Daily morning and afternoon checks of rooms
➢Daily morning and afternoon checks of desks
➢Report maintenance issues
➢Troubleshoot technical problems
➢Report IT issues to DXC
➢Report security issues to Control room
➢Fire Marshall
➢First Aid
➢Support Continuous Improvement activities
➢Daily Handover to Security (end of day process)
➢Book contractors in using the VR Manchester/ check clearance for visitors on the VR Manchester
➢Support site inductions for contractors
➢ Supporting with Admin functions including scanning, uploading and keeping documents updated
➢ Support with keeping the office and kitchen environment clean and tidy
➢ Ensuring the coffee machine has completed the daily cleaning cycle
➢When requested, escort visitors
➢Organise post collection and sign for delivery parcels
➢Support Security department to undertake audits and resolve conflicts
➢Be 1st point of contact for all calls and correspondence relating to desk and room bookings
➢Support hospitality bookings for the building (deliveries and collection)
➢Help / advise redistribution of food across neighbouring outlets dependant on building occupancy levels
➢Top up tea, coffee, provisions and coffee machines and keep the area clean and tidy
➢Wiping down of kitchen, counters & breakout area tables.
➢Support with Catering Venues
➢Escorting contractors when required
➢Issue visitor passes depending on clearance and areas to visit
➢Issue keys
➢Manage visits diary
➢Coordinate guest wifi
➢Manage locker allocation
What we are looking for / Qualifications and Experience:
16. Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
17. Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
18. Knowledge of Workplace Health and Safety (WH&S) Practises and Policies
19. Proven ability to provide a high level of customer service
20. Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
21. Previous knowledge of skype is desirable, but not essential
22. Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
23. Computer Proficiency
24. Ability to work independently if needed
25. At least 2 years of a training background or customer service role is desirable
26. Previous knowledge of desk booking systems is also desirable but not essential
Other factors:
27. Smart, presentable and a professional appearance, work uniform always clean and pressed
28. Hygienic to the highest standards
29. Well organised with the ability to prioritise workloads
30. The ability to multitask and work in a fast-paced environment
31. Personable and approachable
32. Must have a flexible approach
33. Good communication skills in both verbal and written formats
34. Must be willing to undertake further training if needed
Our market-leading flexible benefits scheme provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible benefits platform, Choices. This gives you the chance to customise your benefits to best suit your lifestyle. You can choose from dental insurance, dining cards, coffee clubs, buying technology products at an affordable cost and much more!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme.
Life cover is the greater of your equivalent annual salary or a minimum of £10, - giving peace of mind for your dependants. We also offer a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .