Overview
The opportunity has arisen for a Ward Clerk to join the Postnatal ward team at Epsom Maternity working 22.5 hours per week.
The post holder will provide high-quality patient care through dedicated administrative and clerical support to the midwifery and obstetric staff at the ward level as part of a multidisciplinary team.
The post holder will be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from admission to treatment &/or discharge, ensuring the best use of resources.
The post holder will ensure high levels of patient care by being an accessible, customer-focused and knowledgeable point of contact. Ward Clerks will display sensitivity and tact when dealing with patients and relatives, prioritising tasks with discretion to organise a varied and changing daily workload.
Responsibilities
* Provide high-quality patient care through dedicated administrative and clerical support to the midwifery and obstetric staff at the ward level as part of a multidisciplinary team.
* Be the point of contact for all administrative and clerical issues relating to patients' care pathway, tracking and supporting them from admission to treatment and/or discharge.
* Ensure the best use of resources and maintain high levels of patient care by being accessible, customer-focused and knowledgeable.
* Prioritise tasks with discretion to manage a varied and changing daily workload while displaying sensitivity and tact when dealing with patients and relatives.
* Work as part of a team and on own initiative to develop knowledge of the processes used to meet clients' needs.
Qualifications and Skills
* Excellent communication, administrative and organisational skills with the ability to liaise with employees at all levels.
* Knowledge of Microsoft Office, Word and Excel is essential.
* Ability to handle all contacts confidently with compassion, patience and professionalism.
* Enthusiastic, flexible, empathetic and self-motivated attitude; previous experience in a similar role is advantageous but not essential.
What we offer
This is an important role which helps run an efficient service and is an extremely rewarding one. We offer a supportive team with regular supervision meetings, opportunities for continued professional development and a friendly working environment.
About the Trust
Epsom and St Helier University Hospitals NHS Trust provides a range of medical services to approximately 490,000 people living across southwest London and northeast Surrey. We provide more specialist services, including renal and neonatal intensive care, to a wider area, covering parts of Sussex and Hampshire.
We serve an area that is diverse, with a mix of urban and rural areas and differing levels of quality of life. Together with NHS Surrey and NHS Sutton and Merton, we work to deliver the best possible care to the communities we serve. The Trust employs approximately 5,000 staff across its hospitals and is supported by over 500 volunteers.
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