We’re recruiting for Customer Service Advisors to earn to £12.21 per hour.
Customer Service Advisor benefits:
Casual Dress. Relaxed Environment. Chatty, Sociable Atmosphere.
Training is included to prepare you for this role
Customer Service Advisor role:
* Responsible for delivering consistent excellent customer service whilst identifying upsell and cross sell opportunities for our customers
* Responsible for accurate and timely update of all Customer data
* Responsible for case managing customer requests and queries in an accurate and timely manner
* Responsible for maximizing first contact resolution and customer satisfaction in each customer interaction
* Responsible for supporting your team and line manager in delivery of business objectives
* Responsible for working closely with the customer, necessary operational teams and the customer to ensure effective and efficient resolution of customer request or query SLAs
* Responsible for accurate updating of relevant systems with key information to enable successful resolution of customer requests or queries and tracking of all mandatory KPIs
* Responsible for personal governance and adherence to procedures ensuring compliance with company policy and best practice
* Responsible for personal compliance with and suggesting improvements to the end to end joining process, policies and procedures
Customer Service Advisor pay:
£12.21 per hour