Monmouthshire Floating Support provides housing related support to help individuals live autonomously, improve their financial capability and retain independence. You will work directly with individuals to build confidence, improve financial capability and support them to live independently with dignity and stability. Using a person‑centred, systems‑thinking approach, you will focus on what matters most to each person, providing practical, tailored support to help them secure and sustain a safe home. You will support people with a range of experiences and needs, including substance misuse and offending backgrounds. The role can be challenging, but you will see the real impact of your work as people move from crisis towards independence. You will join an experienced, supportive team and manager who will help you develop your skills and build strong partnerships with external agencies.
Responsibilities
* Manage your own caseload and schedule effectively
* Visit people in their homes across Monmouthshire
* Build trusted relationships and agree clear, achievable goals
* Create support plans and complete risk assessments
* Provide advice on budgeting, benefits, health, housing and tenancy management
* Help address rent arrears and access essential grants
* Work closely with Housing Options and partner agencies
* Signpost to specialist services and attend key appointments where required
Qualifications
* A driving licence and access to a car
* A passion to work with and enable people to live as independent a life as possible
* An enthusiasm and passion for making a difference to people's lives
* A strong initiative and ability to work alone as well as being a great team player
* Ability to deal with conflicting and difficult situations
Pay and Benefits
* £25,877.80 FTE maternity cover until April 2027
* Pension choices: Defined Contribution (DC) scheme with matched contributions up to 10% OR Defined Benefit (DB) 1/80th of final salary for every year of service
* 3x life cover linked to pension membership
* Saving scheme with competitive interest rate
* Give As You Earn scheme for tax efficient charity donations
* From 1 April 2026 the option to be either weekly or monthly paid
Time off and Flexibility
* 26 days holiday, pro‑rata entitlement plus bank holidays. Rising to 27 days after 1 year of service or cash equivalent of 1 day’s annual leave.
* Maternity & adoption leave: 20 weeks
* Paternity leave: 3 weeks
Wellbeing
* Sick pay, rising with length of service up to 6 months full pay after 4 years
* Eyecare: up to £100 reimbursement towards eye tests and glasses
* Free counselling, coaching, wellbeing team, and OH service to all colleagues
* Annual health check
* Health cash plan
Getting Around
* Mileage paid at 45p plus 5p per passenger per mile – essential to have a driving licence and access to a car
* Cycle to Work scheme
Personal Development
* Continuous professional training and development
* Leadership development programmes
* Professional memberships needed for your role are reimbursed
* Career coaching
* Support with funding and time for qualifications
Perks and Recognition
* Long Service Awards
* Blue Light Card Eligibility giving discounts at 15,000 brands
* Colleague Discount platform
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