Technical Advisor - Langley, Berkshire | Monday to Friday hours and up to £32,000
Join a growing business offering stability, development and a supportive team culture.
We're recruiting for a Technical Advisor to join a well-established and expanding company in Langley, Berkshire. This is a full-time, permanent opportunity offering structured weekday hours and the chance to play a key role in customer support and product performance.
If you have a plumbing background and enjoy solving technical problems while delivering excellent customer service, this could be the ideal next step in Langley, Berkshire.
Why apply for this Technical Advisor role?
You'll enjoy:
£29,000 - £32,000 salary depending on experience
Monday to Friday working hours (09:00 - 17:00)
A full-time, permanent position offering stability
Fully onsite working with free parking in Langley, Berkshire
The opportunity to join a growing, values-driven business
A supportive environment with genuine development opportunities
Key Responsibilities:
As Technical Advisor, you'll be the main point of contact for customers post-delivery, ensuring a smooth and professional aftersales experience. Your duties will include:
Acting as the primary contact for service requests and technical queries
Managing the aftersales inbox and resolving issues via phone and email
Providing remote technical support and troubleshooting mechanical or electrical faults
Guiding customers on correct usage, maintenance and fault finding
Coordinating spare parts with warehouse teams
Logging service orders onto the ERP system with accurate customer details
Preparing service performance reports and supporting root cause analysis
What we're looking for:
To succeed as a Technical Advisor, you'll ideally have:
A plumbing background or strong product knowledge
Experience as an Aftersales Advisor or Technical Service Advisor
Confidence reading technical drawings
Strong troubleshooting and problem-solving skills
An understanding of safety standards
Excellent communication and report writing ability
Good time management and organisational skills
A customer-focused approach
Flexibility to travel for site support if required
If you're looking for your next step as a Technical Advisor in Langley, Berkshire and want to join a business that values its people, we'd love to hear from you.
Apply now to take the next step in Langley, Berkshire.
Job Number │ (phone number removed) / INDINDUSTRIALWC
Location │ Langley, Berkshire
Role │ Technical Advisor
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy