Contract: Full‑Time, Permanent
At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.
Role: Client Care Advisor
Location: Rhyd Broughton Vets, Wrexham
We’re a busy, friendly first‑opinion small animal practice supporting the Wrexham and Chester community. Our team includes 13 vets, a 15‑strong nursing team (RVNs, SVNs and ACAs), and 15 dedicated support colleagues. We work across a range of shift patterns designed to protect work‑life balance.
Our location offers the best of both worlds — Snowdonia National Park for outdoor adventure, and easy access to Manchester and Liverpool for city life. And of course, Wrexham brings its own energy, pride, and football culture.
As part of inspiring vet care, the UK and Europe’s largest veterinary group, we’re united by a shared purpose: happier animals, happier owners. We invest in people, learning, wellbeing, and innovation so that every team member can grow with confidence and fulfilment.
How You’ll Make a Difference
As a Client Care team member you’ll play a key role in shaping each client’s experience with us. You’ll combine excellent client care standards with clear communication, empathy, and reassurance — ensuring owners feel informed, supported, and confident in the care they receive. You’ll work closely with our wider team, helping us continually improve the client journey. This is a full‑time role at 40 hours per week, with weekend work on a rota with other team members.
You Might Be a Great Fit If...
* Excellent communication skills and a professional, welcoming manner
* Experience in a customer‑facing role, with a strong focus on service and attention to detail
* The ability to manage multiple tasks effectively in a busy environment
* A collaborative approach and willingness to support colleagues
* A proactive attitude, with openness to feedback and learning
How We’ll Support You
* A key client‑facing role within a supportive and collaborative practice team
* Clear career pathways with progression opportunities within client care and practice leadership roles
* Ongoing learning and development supported by experienced colleagues and practice teams
* A values‑led culture focused on care, community, and continuous improvement
What We Offer Our Team
* 6.6 weeks' annual leave
* Additional annual leave for your birthday, which will be added to your holiday allowance
* Increasing annual leave accrued through length of service
* Enhanced family‑friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
* Healthcare Cash Plan
* Cycle to Work scheme
* Learning and development opportunities via the inspiring vet care Academy
* Pension scheme
* Discounted staff pet care
* Voluntary benefits: choose from a range of benefits to suit you
* Access to discounts/cashback with hundreds of participating retailers
Up to £26,520 per annum
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