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As a Retail Operative, your role is vital to the ongoing success of the branch. Whether it involves picking the right part first time in our Warehouse, serving customers at our retail counter, or delivering parts directly to customers, the role of a General Assistant is varied and exciting. You will work to ensure that the branch achieves high performance and operational standards, ultimately delivering our Customer Promise.
Why work for LKQ
* People First: We value our employees as much as our customers.
* Work-Life Balance: Flexible working options to support your lifestyle.
* Career Growth: Genuine opportunities for progression in a thriving industry.
* Passion for Excellence: Join a team dedicated to being the best at what we do.
Key Responsibilities
* Deliver a safety-first culture with the customer at the heart of everything.
* Work to achieve a balanced performance across key business metrics and KPIs aligned with business goals.
* Ensure the branch operates efficiently with proper controls to support a customer-first experience.
* Collaborate as a member of the Fleet team with a customer-first attitude.
* Maintain a safety-first culture among colleagues at all times.
* Enhance returns, credits, and warranty processes to improve customer experience and create frictionless retail counter support.
* Support the retail counter to uphold retail standards and deliver customer experience excellence.
* Provide a customer-first service by managing pick to manifest times and meeting service level agreements.
* Assist with deliveries when required, supporting growth through excellent customer service and SLAs.
* Consistently deliver a best-in-class service to ensure customer satisfaction.
Skills and Experience
* Excellent communication skills with the ability to develop customer relationships.
* Ability to utilize technology for fleet checks and promote a zero-accident, safety-first culture.
* High levels of focus, energy, and drive.
* Good business acumen.
* Consistently deliver top-tier service to ensure customer experience excellence.
* Flexibility in daily tasks to support the branch effectively.
What we offer
* Competitive Salary: Regular salary reviews to keep your earnings competitive.
* Enhanced Annual Leave: Enjoy a healthy work-life balance with ample time off.
* Exciting Career Growth: Opportunities for personal development and career progression across the UK & Europe.
* Pension Contributions: Investment in your future through our contributory pension scheme.
* Life Assurance: Financial security for you and your loved ones.
* 24/7 Employee Assistance Programme: Confidential support available anytime.
* Exclusive Gym Discounts: Reduced memberships at top health clubs.
* Healthcare Perks: Access to online GP, hospital plans, and wellness benefits.
* Cycle to Work Scheme: Save money and stay active with tax-free bike purchases.
* Retail & Staff Discounts: Exclusive savings on popular brands and products.
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