Business Analyst – Revenues & Transactional Services Transformation
We are seeking a Business Analyst to join the Revenues & Transactional Services team within the Resources Department.
Location: Enfield, London (Hybrid – Civic Centre Site).
Salary: PO2 £46,968 - £50,085.
Contract type: Fixed Term – 6‑month FTC.
Key Responsibilities
* Support the development of a new target operating model aligned with strategic transformation objectives.
* Scope the statement of works and develop clear recommendations based on user research and insight.
* Map and redesign “as‑is” and “to‑be” processes, integrating automation, workflow technology, and self‑service channels.
* Undertake extensive data analysis to support decision‑making and identify trends.
* Serve as the primary liaison for Revenues and Transactional Services stakeholders.
* Engage with business users to challenge feedback, optimise processes, and identify further transformation opportunities.
Experience and Qualifications
* Successful track record of working in multidisciplinary teams to deliver technology‑enabled projects and services.
* Experience in understanding and balancing client, organisational, and technical needs and knowing how to prioritise these when recommending decisions.
* 3–5 years’ business analysis experience within the local government sector.
* In‑depth knowledge of Revenues and Transactional operations.
* Strong communication and stakeholder management skills.
* Proven experience developing and implementing target operating models.
* Ability to deliver clear recommendations to management and staff, simplifying and distilling complex data for diverse audiences.
* Proven ability to lead analysis of complex business problems and build robust evidence to drive strategic system and process decisions.
* Proficiency in process mapping and aligning with automated, customer‑focused models; skilled at visualising customer journeys using data to identify problems and inform solutions.
* Familiarity with modern technology platforms, including but not limited to AI, bots, and workflow tools.
* Commitment to delivering excellent customer service.
Benefits
* An excellent pension through the Local Government Pension Scheme (LGPS).
* Up to 32 days annual leave depending on grade and length of service; inclusive of eight public holidays and an extra day off at Christmas.
* A blend of remote and office‑based working for most roles.
* Interest‑free season ticket loan repayable over three or ten months.
* Career development and learning experiences from a range of training courses and learning methods.
* Employee Assistance Programme providing free, confidential advice and counselling services for staff and families.
* Health and leisure discounts and tax‑free bikes for work.
* One month’s paid sabbatical for registered Social Workers working in Children’s Social Care.
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