Job Description
Service Designer
Location: Halifax – 2 days per week on-site
Contract: 6 months initially, with strong potential for extension
About the Role
We’re working with one of the UK’s leading banking groups on a major transformation of their customer experience tools. This opportunity sits within a multi-disciplinary team of 5, including UX Design, Content Design, Design Analysis, and User Research—all focused-on redesigning how the bank captures and responds to customer needs.
The team is delivering a needs capture tool—a strategic, customer-focused data product currently being replatformed to align with future architecture and experience standards. The tool is being designed to better equip digital and frontline colleagues to understand customer circumstances and tailor support accordingly.
You’ll be joining a collaborative Agile team, engaging with multiple teams across the bank, and helping to ensure the product is insight-led, technically feasible, and aligned to business and user outcomes.
What You’ll Do
1. Lead service design activities for a data-led product supporting customer needs assessment.
2. Collaborate daily with UX designers, content designers, user researchers, and design a...