Central Reservations Assistant
We have an exciting new opportunity for a restaurant / hotel reservations
assistant to join our Central Reservations Team.
As Reservations Assistant you will ensure every enquiry is maximised. You will assist
in managing all bookings using our booking platforms.
We have flexible part-time roles available which will all be based at our office above the Wheelwrights Arms and offers a flexible schedule over 7 days
a week from (9am – 8pm) - weekends and evening work are necessary.
Description of what the role covers
·
To ensure that all calls and online enquiries are responded to in a
professional and timely manner
·
Take table & bedroom reservations and cross selling between sites as
required
·
Working closely with all pub managers and ensure guest satisfaction
·
Delivering an exceptional guest service
·
Full training will be provided
About you
The Ideal candidate will need to have previous experience in a similar role,
have a pro-active and motivated attitude, attention to detail and a passion for
exceeding guests’ expectations.
* The
ability to work in a team and build relationships with the others
* Being
organised and proactive in managing your tasks
* Good
communications skills in order to handle guests’ requests
* Passionate
about assisting with managing all phone & email reservations,
enquiries and bookings
* Detailed
to ensure a smooth day to day running of reservations through our booking
systems
* Have
strong interpersonal and organisational skills
Benefits:
* You'll
be paid weekly
* Enjoy
30% family and friends discount for up to 6 friends across all pubs
* Enjoy
fantastic family and friends discount in any of our Charming Bedroom
estate
* Exclusive
online benefits giving you a full range of benefits, rewards, and perks
* Flexible
shift patterns
* Pension
Scheme