Overview
Are you passionate about delivering exceptional customer service and ensuring smooth after-sales operations? Our client, a market-leading business, is looking for a dedicated After-Sales Support Executive to join their growing Operations Team.
This is an exciting opportunity to take ownership of customer interactions, support operational efficiency, and play a key role in building long-term customer satisfaction.
What You’ll Be Doing
* Carrying out detailed inspections of returned products at third-party premises, ensuring compliance with HSE standards.
* Delivering outstanding customer support with a focus on first-time resolution.
* Building strong relationships with service centre agents, dealers, and key stakeholders.
* Managing customer interactions end-to-end, from authorising product collections to coordinating repairs under guarantee.
* Identifying opportunities to streamline processes and improve efficiency.
* Supporting departmental projects from concept through to delivery.
* Travelling across the UK as required to conduct inspections and support customers.
* Continuously developing product knowledge to support personal and team growth.
What We’re Looking For
* 1+ year’s experience in customer service or sales support with proven issue-resolution skills.
* Strong problem-solving and multitasking ability with excellent attention to detail.
* Confident communicator (written and verbal) with strong relationship-building skills.
* Proficiency in Microsoft Office and CRM systems.
* Analytical mindset with accurate data entry skills.
* Self-motivated, trustworthy, and able to work independently or in a team.
* Full UK driving licence (essential).
What’s On Offer
* Private medical & dental insurance
* Group life assurance
* Free on-site parking
* On-site restaurant & coffee shop
* Flexible hybrid working after initial training
* Discounts on a wide range of products
Seniority level
* Associate
Employment type
* Full-time
Job function
* Customer Service and Administrative
Industries
* Office Administration, Consumer Services, and Computers and Electronics Manufacturing
Base pay range: This range is provided by Trinity Resource Solutions. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
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