About This Role
As a Client Service Associate, your work is at the heart of what this organisation does: you’ll be the link between their blue-chip clients and the expert knowledge they seek.
Throughout a fast-paced workday, you will be working on urgent projects from your assigned client users at investment funds, consultancies, and businesses. Some of your responsibilities will include:
* Fielding incoming client briefs and identify the knowledge gaps they’re looking to fill
* Utilising business acumen to identify relevant experts in the industry or topic of interest
* Proactively scheduling calls with prospective experts via phone and email (including cold calling)
* Engaging experts and vet them against your client’s questions
* Proposing a shortlist of experts to your client and schedule and manage all client-to-expert interactions
* Delivering excellent service to both clients and experts
What We Can Offer:
* More expert, project, and client-facing responsibility than other entry level roles
* Directly measurable commercial impact and significant earnings potential from the get-go
* Learn to confidently transact with senior executives and sophisticated clients at top-tier investment funds, consultancies and Fortune 500 companies
* A unique training curriculum and intense on-the-job training helping you develop highly transferable commercial and managerial skills
* A clear career path for advancement to Manager after 24-30 months, and to Business Unit VP after ~5 years
* An inspiring, high-energy environment with ambitious peers of 60+ nationalities
Who We’re Looking For:
To succeed in this entry-level role, you need to be motivated by delivering results for your clients and by achieving commercial goals. This is a communications- intense frontline role, requiring a client-first mindset and the ability to multi-task across an action-packed workday.
Successful candidates generally possess:
* Undergraduate degree, no subsequent experience necessary
* Track record of strong academic performance (equivalent of 2:1 or above)
* Extracurricular achievement throughout school and university
* Internship experience evidencing an interest in business
* Outstanding communication skills
* Fluent English and German at C1 level is required; experience living or working in continental Europe is desired
Compensation And Benefits
* Expect total first-year compensation in excess of £47,000 consisting of (i) annual base salary of £40,000 and (ii) uncapped variable compensation linked to individual performance.
* 4% matched pension contribution on qualified earnings.
* Comprehensive private health insurance coverage and dental insurance.
* 25 vacation days, 8 bank holidays, and business closure over the Christmas break.
* State-of-the-art office with amenities in the City of London; option to WFH each Friday.