Parts Telesales Advisor
Cardiff (CF11)
£28,000 pa + bonus (OTE £32,200 pa)
Monday–Friday 8:30–17:00 (30-min lunch), plus 1-in-3 Saturdays 8:30–12:30
Join Our Trade Parts Team
We're looking for a Parts Telesales Advisor to join our friendly and supportive Trade Parts Hub in Cardiff. You'll be part of a collaborative team representing the Renault and Dacia brands and supporting a wide range of business customers.
What you'll do
In this role, you'll manage both inbound and outbound calls to supply branded automotive parts, accessories, and consumables to trade, fleet, and local business customers. Your daily responsibilities will include:
1. Handling telephone and email enquiries from new and existing B2B customers
2. Processing accurate parts orders and allocating them to the correct delivery routes
3. Making courtesy calls before delivery cut-off times
4. Building positive relationships with trade accounts
5. Suggesting helpful add-on products when appropriate, without applying pressure
6. Maintaining a high call-answering rate
7. Creating and updating sales and VOR reports
8. Supporting our click-and-collect counter when needed
9. Assisting with quarterly stock takes and occasional warehouse/logistics tasks
10. Using parts systems to identify product compatibility and man...