Field Service Engineer – Life Sciences Automation
Location: UK & Europe (Field-Based)
Travel: Frequent travel required (60–80%)
Salary: Competitive + Benefits + Company Vehicle
The Opportunity
A leading provider of advanced laboratory automation solutions is seeking a Field Service Engineer to support cutting-edge systems used across biotech, pharma, and research environments. This is a highly technical, customer-facing role focused on installing, maintaining, and troubleshooting complex robotic and automated lab platforms.
You’ll play a critical role in ensuring high system uptime, delivering exceptional customer support, and contributing to the success of innovative scientific workflows in areas such as drug discovery and genomics.
Key Responsibilities
* Install, commission, and calibrate automated laboratory and robotic systems at customer sites
* Diagnose, troubleshoot, and repair hardware across a range of advanced automation platforms
* Respond to customer issues, providing effective triage and technical resolution
* Work closely with software/automation specialists to deliver full system support
* Perform system upgrades, relocations, and preventative maintenance activities
* Deliver user training on equipment operation and basic software functionality
* Maintain accurate service documentation, reports, and case records
* Build strong customer relationships through proactive communication and support
* Manage spare parts inventory and ensure readiness for field service activities
* Contribute to continuous improvement through knowledge sharing and documentation
1. Senior-Level Responsibilities
* Mentor and support junior engineers in the field
* Lead complex troubleshooting and escalations
* Deliver technical training sessions and contribute to training development
* Engage in customer review meetings and long-term account support
* Support cross-functional projects and continuous improvement initiatives
2. Skills & Experience Required
* Minimum HNC (or equivalent) in Mechanical, Electrical, or related Engineering discipline
* Proven experience in a field service or customer-facing engineering role
* Background in laboratory automation, robotics, or scientific instrumentation highly desirable
* Strong fault-finding skills across mechanical, electrical, and system-level issues
* Knowledge of communications protocols (e.g. TCP/IP, RS232) advantageous
* Excellent communication skills—able to engage both technical and non-technical stakeholders
* Highly organised, self-motivated, and capable of working independently in the field
* Strong customer service mindset with a professional approach
3. Additional Desirable Experience
* Exposure to HVAC, cooling systems, or environmental controls
* Familiarity with automation software, firmware, or programming concepts
* Experience supporting complex integrated systems
4. What’s On Offer
* Opportunity to work with cutting-edge automation technology in the life sciences sector
* Extensive training and ongoing professional development
* Collaborative and innovative working environment
* Competitive salary, benefits package, and travel support
5. Apply Now
If you're a technically strong Field Service Engineer looking to work on advanced automation systems in a high-growth sector, apply today to find out more.