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Aftersales Advisor (Parts / Service) - Woking, Surrey
We are seeking an Aftersales Advisor to join our motor vehicle garage in Woking. The role covers both Parts and Service departments.
Salary: £27,000 OTE £30,000 (achievable)
Working hours: 8am to 6pm Monday to Friday (5pm finish on one day), plus 1 in 3 Saturdays from 8:30am to 12:30pm
Location: Woking, Surrey
Responsibilities:
* Provide excellent customer service by answering queries promptly and accurately, offering advice on vehicle parts, accessories, and servicing.
* Identify and source vehicle parts and accessories via electronic catalogues and other sources.
* Maintain inventory levels by managing stock identification, counting, storage, and placing replenishment orders.
* Monitor and manage backorders to ensure timely delivery of parts and accessories to the workshop.
* Maintain a clean, safe, and organized working environment, adhering to health and safety procedures.
* Participate in training and development to enhance skills and knowledge.
* Answer incoming communications promptly and professionally.
* Schedule appointments and keep accurate, up-to-date calendars.
* Prepare and process customer paperwork and invoices.
* Assist customers with queries or concerns, providing exceptional service.
* Coordinate with other departments for a seamless customer experience.
About You:
* Prior experience in an automotive parts department or related field.
* Basic knowledge of vehicle components and parts.
* Strong organizational skills and attention to detail.
* Proficiency with electronic parts systems, digital diaries, and inventory management software.
* Excellent written and verbal communication skills.
* Ability to work effectively in a team environment.
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