Debt Control Assistant
Location: Newcastle city centre
Contract Type: Full-Time, Permanent, office based
Hours: 37.5 hours per week – 9.00am-5.30pm (Mon-Fri)
Role Overview
As a Debt Control Assistant, you will manage and recover outstanding debts within the business. This involves communication with debtors via phone, email, or letter, ensuring payments are made within agreed terms while maintaining strong relationships across the company.
Main Responsibilities
1. Client Relations: Build and maintain effective relationships with Client Service Directors and other internal teams to drive cash collections.
2. Debt Recovery: Contact debtors to recover owed money, ensuring timely payments.
3. Issue Resolution: Investigate queries, negotiate payment dates, and resolve complex issues with support from senior team members.
4. Internal Coordination: Collaborate with Legal and Operations teams to ensure efficient collections and resolution of debts.
5. Risk Management: Identify early signs of financial distress and work to mitigate risks.
6. Escalation & Legal Recovery: Escalate accounts to legal recovery if needed, and assist with legal responses.
7. Administrative Support: Manage workload effectively, ensure high-quality customer service, and complete administrative tasks promptly.
Qualifications and Skills
* Strong verbal and written communication skills.
* High attention to detail and accuracy.
* Ability to handle high volumes of work efficiently.
* Experience in office environments, credit control, or administrative roles is advantageous.
* Proficiency in Microsoft Office applications.
* Experience with telephone communications.
* Credit control or professional services industry experience is a plus.
Why Join?
* Work within a high-growth, innovative business.
* Be part of a supportive, collaborative team.
* Competitive salary and benefits.
To apply, send your CV to [emailprotected] or message us for more info.
NRG is an equal opportunities employer committed to diversity and inclusion. We promote a fair, respectful workplace and oppose discrimination of any kind.
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