ICT Operations EngineerSalary up to £31,000 + BenefitsCardiff CPS Group are currently working with an established and exciting South Wales based organisation who have a fantastic opportunity for a new ICT Operations Engineer to join their growing team. In this role you will be playing a vital role in providing 2nd line support to the organisations operational systems. You will also be ensuring the smooth running of key systems critical to the business and helping to deliver new exciting projects. In this position you will receive training in the organisations bespoke IT systems. Key Responsibilities:Monitoring and managing the organisations key operation systems whilst remaining secure and compliantProviding 2nd line support by identifying and resolving issues in a proactive mannerDeveloping new solutions to complex integrations and configuration problemsCreating and maintaining documentationMentoring and training other more junior team members on new and existing technologies Required Skills / Experience:Previous experience in an end-user support role or computer operations environmentGood Technical Knowledge of Microsoft’s server operating systemsTechnical knowledge of Backup and DR servicesGood knowledge of VoIP telephony systemsGood knowledge of LAN/WAN networkingExcellent understanding of PC hardware setup and configuration Contact: Matt Jacob – CPS Group UK