Base pay range
IT Application Support Manager
Our client, an organisation of international repute and one of the largest employers in Liverpool, is looking to hire an IT Applications Support Manager to join their established IT Services team.
This is a management role that combines operational oversight, technical strategy, and hands‑on delivery across a broad portfolio of business‑critical applications.
Reporting into senior IT leadership, you will guide the development, maintenance and optimisation of internal systems, shaping long‑term strategy and roadmaps while ensuring high‑quality day‑to‑day support. You will act as a trusted design authority, leading on product configuration, integrations, service upgrades and best‑practice processes.
You will bring deep knowledge of IT support functions, with experience across tools such as Identity Access Management, ITSM, and Microsoft enterprise technologies.
Whilst not essential, knowledge of SailPoint or ServiceNow would be highly advantageous. You will also ensure effective allocation of work within your team, fostering a culture of continuous improvement and supporting professional development.
Our client offers an excellent work / life balance with ongoing professional development support. In addition to this you would be offered some exceptional benefits which includes a generous leave entitlement, in excess of 40 days - inclusive of public holidays, and an exceptional pension contribution of 21%.
You will bring:
* Strong experience as an IT Support Manager or Application Support Manager
* Leadership experience across operational environments and project/programme delivery
* Extensive understanding of IT support processes and their impact on configuration, development and training
* Background in large‑scale IT system projects, covering full lifecycle from analysis and design to implementation and support
* Experience leading multi‑disciplinary teams and developing technology strategies and roadmaps
* Experience working with ServiceNow, SailPoint, Atlassian tools and Microsoft platforms
* Knowledge of Identity & Access Management technologies (highly desirable)
* Ability to produce high‑quality documentation and manage complex data flows and API integrations
This is an outstanding opportunity for someone who is enthusiastic, analytical and highly organised, with the confidence to act as a trusted authority on system design, delivery and optimisation.
If you are passionate about leading high‑performing teams and shaping the future of internal systems within a major organisation, we would love to hear from you.
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
Information Technology
Industries
Staffing and Recruiting; Higher Education
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