Summary
Open the door to your career with our exciting apprenticeship opportunities. Do you want to kick-start your career journey in an innovative, multinational organisation, that is always growing, never boring and leading right? Then our apprenticeship programme is exactly what you’re looking for.
Wage
£14,918.80 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
37.5 hours per week. Monday to Thursday, 8am to 5pm. 8am to 1pm on Friday.
37 hours 30 minutes a week
Start date
Monday 1 September 2025
Duration
1 year
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
* Provide an outstanding service for customers
* Software support for our Digital Access Solution systems,
* Reporting and report development,
* Customer service and technical software support
Where you'll work
Assa Abloy
School Street
Willenhall
West Midlands
WV13 3PW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CITY OF WOLVERHAMPTON COLLEGE
Training course
Customer service practitioner (level 2)
What you'll learn
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Training schedule
Working towards a Level 2 Customer Service Practitioner apprenticeship.
Requirements
Essential qualifications
GCSE in:
Maths and English (grade A*-C (4-9))
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Presentation skills
* Administrative skills
* Team working
Other requirements
There is no ‘one-type-fits-all’ with our apprentices, we know that everyone is unique and what matters to us is an eager attitude to learn and progress