Overview
Artemis Human Capital are recruiting for an Operations Manager on behalf of a local leading utilities firm in Belfast. They specialise in both domestic and commercial sectors, providing a wide range of services. With a commitment to quality, reliability, and customer satisfaction they have established themselves as a trusted service provider in the region.
Role Overview
We are seeking a proactive and experienced Operations Manager to oversee and enhance the operational efficiency of their service delivery. This pivotal role involves leading a dynamic team, managing resources, and ensuring the seamless execution of projects while maintaining high standards of safety, quality, and customer satisfaction.
Key Responsibilities
Operational Leadership
* Provide strategic direction and leadership to the operations team, ensuring alignment with company objectives.
* Develop and implement efficient operational processes to enhance productivity and service quality.
* Monitor and analyse key performance indicators (KPIs) to assess operational effectiveness and implement corrective actions as necessary.
* Cultivate a culture of continuous improvement, innovation, and collaboration within the team.
Project Management
* Oversee the planning, execution, and completion of servicing and maintenance projects, ensuring adherence to timelines and budgetary constraints.
* Coordinate with managers, engineers, and helpdesk staff to allocate resources effectively and ensure timely project delivery.
* Manage relationships with subcontractors to ensure quality service delivery and financial performance.
Client Relationship Management
* Serve as the primary point of contact for clients, addressing their needs and concerns promptly.
* Conduct regular client meetings to review project progress, implement changes, and ensure overall satisfaction.
* Identify opportunities for upselling or cross-selling maintenance services based on client requirements.
Team Supervision & Development
* Lead and mentor a team of helpdesk staff, setting clear performance expectations and providing guidance.
* Conduct performance evaluations and provide constructive feedback to foster professional growth.
* Promote a safe and inclusive work environment, emphasising adherence to safety requirements and compliance standards.
Quality & Compliance
* Enforce adherence to quality standards and industry regulations to ensure the delivery of high-quality maintenance services.
Resource Management
* Manage resource allocation, including labour, equipment, and materials, to optimise outcomes and minimise waste.
* Coordinate procurement activities to ensure timely availability of required materials.
Reporting & Documentation
* Prepare regular reports on contract status and operational performance for the Director.
* Maintain accurate documentation of project details, contracts, client communications, and any relevant operational information.
Skills & Experience Required
* Minimum of 3 years’ experience in managing operational requirements within a construction-based service delivery business.
* Minimum of 3 years’ experience in people management.
* Proven experience in contract administration for term service contracts.
* Experience with social housing maintenance contracts is desirable.
* Proficiency in the use of the Microsoft Office suite.
Contact
Nicky Strutt for more information
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