Job Description
2nd Line / Field Engineer - 365 / Servers / Networking - Maidstone
Visiting client sites and remote in to resolve escalations 1st line can't fix.
You'll diagnose, fix, and document-fast and clean.
Based at one HQ site, but some travelling to satellite offices in South East.
What you'll do
* Troubleshoot Windows 10/11, Microsoft 365 (Teams, SharePoint, Exchange), and on-prem AD/Azure AD.
* Image/deploy devices via Intune/Autopilot; handle joiner/mover/leaver tasks.
* Tackle networking basics (DNS/DHCP, VPNs, switches, Wi-Fi) and light server work (Windows Server, Hyper-V/VMware).
* Deliver mini-projects: hardware refreshes, Wi-Fi upgrades, small site moves.
* Own tickets end-to-end, hit SLAs, and keep crystal-clear comms.
What you'll bring
* 2nd line/ Field experience (MSP or multi-site is fine).
* Strong Microsoft 365, AD/Azure AD, Intune, and networking fundamentals.
* Driver's licence, great people skills, cool head under pressure.
2nd Line / Field Engineer - 365 / Servers / Networking - Maidstone
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