Job Description
VIP Guest Supervisor / Manager – £17.00 per hour
Seasonal Contract
Location: Ascot, Whitmoor Forest, SL5 8BD
About Lapland
LaplandUK, the award-winning immersive Christmas experience based on original stories by Mike & Alison Battle, brings the enchanting world of Father Christmas and his Elves to life for thousands of families each year. With stunning Hollywood-style sets, West End-quality performances, and exceptional storytelling, LaplandUK creates unforgettable festive memories.
We’re looking for experienced, proactive, and joyful individuals to join us as Golden Experience Supervisors for the 2025 season at our Ascot site.
The Role
As a Golden Experience Supervisor, you'll take the lead operationally on shift, guiding and supporting a team of Hosts to ensure each family’s magical journey through Lapland is smooth, seamless, and full of joy.
You’ll be responsible for maintaining high standards across key guest touchpoints including theatrical spaces, dining areas, performance zones, and the all-important gifting moment. With strong communication and calm leadership, you’ll be central to delivering a first-class experience for guests and a positive working environment for the team.
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