Job Overview We are currently looking to recruit Lead Operators (Shift Coordinators) to join our Dispatch team in the Service Delivery department based in West Drayton, Stockley Park. You will be responsible for overseeing and managing your own area of responsibility, taking ownership and accountability for meeting operational objectives and targets. We are looking for individuals with experience in managing small teams within a warehouse / food production / manufacturing or aviation environment. You must be a great communicator with a can-do attitude. What will life as a Lead Operator in the gategroup Team look like for you. £13.23 per hour Overtime @ 1.25 times the hourly rate 4 on 2 off pattern 04:00 - 12:00, 15:00 - 23:00 Inhouse training and development Complimentary meals & beverages Free Uniform Company sick pay Free on-site parking Paid Holiday Regular shift patterns Pension scheme to help you save for your future Bespoke employee support programme, including free counselling sessions Refer a friend scheme with generous bonuses for each successful referral Access to a great discount platform, saving you money on everyday purchases and so much more Cycle to work scheme Main Duties & Responsibilities Maintain on time performance (OTP) ensuring flights are checked, sealed and dispatched on time against the Master Production plan (MPS) Coach and train Checkers to department/company standards. Feedback issues to Managers. Resolve conflict/provide solutions by exercising high levels of influencing, negotiation, and communication skills. Lead and participate in staff briefings. Create a positive working environment. Maintain legal/compliance across health and safety, food safety, Department for Transport (DfT), security, gateOPEX (in-house operational excellence programme). Contribute and manage within defined systems of working to ensure quality of product, service to the customer and team progression/development. Follow company, process and section procedures. Instigate and support continuous improvement initiatives. Deputise for Team Leader when required. Rotate through different departments/units as reasonably required. Ability to cover a 7-day operation. Education A-levels or equivalent and/or relevant work experience. Work Experience Experience of working in a fast-paced environment. Food hygiene, security, H&S experience. Minimum of 1 year's relevant operational experience. Demonstrable experience of taking accountability. Skills & Knowledge Basic IT skills (Outlook, Excel, Word, PowerPoint). Numerate and literate, ability to interface with management. Good communication skills. Previous experience in a catering or hospitality role is desirable but not essential. You must be able to work shifts and be keen to learn. In addition to job - related training, you will develop your skills in teamwork, time management, multi-tasking, communication and attention to detail. All applicants must have the right to work in the UK, undertake a CRC (Criminal Record Check) and provide 5 years of checkable referencing history. For anytime spent outside the UK exceeding 6 months, you must be able to provide a CRC (Criminal Record Check) for that country. If you share our values of excellence, passion, respect and responsibility, don't miss out on this opportunity to join our team. Apply TODAY.