About The Role
Role: Security Operations Centre Officer
Location: TCFM SOC (Tadworth, Surrey)
Rota/hours: Saturdays & Sundays 07:00 until 19:00. Opportunities for overtime and mobile shifts are available.
Key Responsibilities:
* Demonstrate the TCFM values at all times (Respect, Care, Initiative, and Expertise).
* Provide 24/7/365 response to incidents, accidents, and emergencies for TCFM colleagues, customers, stakeholders, the public, and emergency services.
* Follow assignment instructions, risk assessments, and relevant customer policies consistently.
* Execute security processes efficiently to support operations, resolving issues in "One Touch".
* Build confidence with customers and colleagues through effective decision-making, communication, customer service, and professional standards.
* Resolve colleague and customer queries promptly, minimizing escalations and complaints.
* Plan and schedule security resources to meet customer needs.
* Centralize administrative processes to improve operational efficiency (e.g., SIA/Uniform/Holiday/Pay queries).
* Utilize monitoring, analytics, and intelligence to identify risks and support decision-making.
* Provide regular reports (daily, weekly, monthly) internally and to customers to monitor security performance.
* Act as the SME for security systems, applications, and software.
* Collaborate with service partners to meet operational requirements aligned with TFCM strategy.
* Deploy resources effectively, managing all customer requirements, including unplanned gaps, and coordinate colleagues' shifts.
* Manage service partner resources and execute relevant financial and compliance processes, seeking authorization as needed.
* Maintain the integrity of security systems and applications, ensuring consistency across TCFM.
* Ensure security colleagues hold appropriate SIA licensing and accreditation; facilitate training and support.
* Process holidays efficiently without compromising site or customer expectations.
* Generate and analyze management information, reports, and intelligence to optimize resource use and mitigate risks.
* Review and update assignment instructions, risk assessments, and operational processes to ensure safety and security.
About You
Experience / Skills & Qualifications:
* SIA license – Security Guard/DS
* SIA license – CCTV
* Proficiency with IT systems at SME level
* Full UK driving license
About Us
What do you get from us?
* Assistance Programme through Health Assured – support for physical, mental, and financial health via our ehub and phone.
* Grocery Aid – emotional, practical, and financial support, including counseling, advice, and grants.
* Wagestream – access your earnings as you earn them; save and develop better spending habits.
* Perkbox – discounts on shopping, days out, dining, utility bills, plus recipes and well-being tips.
* Free uniform
* All necessary training and tools to perform your role
A little about us:
* A family-owned business founded in 1962.
* Employing over 4,000 colleagues.
* Ranked within the top 2% of all cleaning and security providers.
* Services include cleaning, security, specialist, and FM services.
* Committed to delivering personable and reliable service.
We operate across multiple industries with brands you may know and trust. If this sounds like the right opportunity for you, we look forward to hearing from you.
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