We have an amazing new opportunity for a motivated and experienced Service Delivery Manager to take the lead in delivering reliable, high-quality technical services across our business.
In this role, you’ll be the go-to person for ensuring everything runs smoothly, managing vendor relationships, keeping service performance on track, and making sure our services meet the needs of both the business and our customers.
You'll work closely with internal teams and external partners to make sure services are efficient, consistent, and continuously improving. If you’re someone who enjoys solving problems, building strong relationships, and driving results, this is a great opportunity to make a real impact in a growing and fast-moving environment.
Who we are
The UK’s fastest broadband network. The nation’s best-loved mobile brand. And, one of the UK's biggest companies too. We put our customers first, making life simpler, smoother, and more joyful. With big ambitions and a brilliant team, we’re building a more connected future for everyone.
Our ways of working
We’re a flexible-first organisation, because we know people do their best work when they have choice and clarity. To support meaningful collaboration, we ask everyone to spend at least eight days each month connecting in person.
That doesn’t just mean time in the office, it could be team meetings, offsites, volunteering days, cross-functional projects, or away days - anywhere meaningful collaboration happens. What matters is making those moments purposeful, so when we come together, it really counts.
Accessible, inclusive and equitable for all
Virgin Media O2 is an equal opportunities employer and we're working hard to remove bias and barriers for our people and candidates. So, we build equity and inclusion into everything we do, from the policies we craft to the relationships we shape. We support and encourage you to be your authentic self throughout your application journey with us.
The must haves
In order to be considered, you must have the following experience;
1. Previous demonstrable experience in a similar SDM role in a complex technical environment
2. Strong knowledge of ITIL and service management, with experience in incident resolution, SLA monitoring, and service reporting
3. Proven technical understanding of IT systems and infrastructure, with the ability to explain complex concepts to non-technical stakeholders
4. Demonstrable experience of effectively leasing with technical and non-technical stakeholders at all levels of the business across multiple teams
5. Able to analyse data and identify trends swiftly, using insights to resolve issues proactively and drive continuous improvement in service delivery
The other stuff we are looking for
We'd also love you to bring;
6. Experience working with key tools like Microstrategy, Helix, Remedy, and Clarity to support service management and reporting
7. Comfortable using data and systems to monitor performance, track incidents, and drive informed decision-making
8. Skilled in leveraging technical platforms to improve service visibility and streamline operations
9. Knowledge of Wholesale Telecommunications
What's in it for you
Our goal is to celebrate our people, their lives and everything in-between. We aim to create a culture that empowers everyone to bring the best versions of themselves to work each and every day. We believe the most inclusive and diverse culture makes for a better business and a brighter world.
Working at Virgin Media O2, you get a bumper reward package bursting with benefits, and loads of extras you can add if you’d like to. These are designed to support both you and your loved ones, making sure that you’re covered no matter what life throws your way.