Job Description
Helpdesk CoordinatorAbout the CompanyJoin a fast-growing, well-established contractor specialising in drainage, plumbing, and property maintenance across the UK. The business is known for doing things properly reliable service, strong teamwork, and a commitment to supporting both clients and engineers.Youll be part of a close-knit operations team where your work directly keeps engineers moving, clients informed, and the whole operation running smoothly.About the Role This is a hands-on coordination role at the heart of a busy engineering and maintenance environment. Youll be supporting field engineers, managing job bookings, ordering parts, updating clients, and keeping everything running on schedule.This is not an IT helpdesk role.Its ideal for someone who thrives on organisation, pace, and problem-solving.What Youll Be Doing Job Booking & Progression Book, rebook, and progress reactive and planned maintenance jobsJob Updates Add notes, completions, and details for drainage and plumbing worksInvoicing Approval Approve completed jobs for invoicingEngineer Scheduling & Coordination Daily Scheduling Plan engineers workloads and manage diariesProgress Monitoring Adjust schedules as jobs changeEngineer Liaison Coordinate access, parts, and site attendanceInvoicing & Client Liaison Raise Invoices once work is completedChase Quotes and approvalsClient Communication with property managers and clientsParts Ordering & Tracking Order Materials from approved suppliersTrack Deliveries and update the teamPrepare Engineers with correct parts before site visitsSystems & Admin Use BigChange or similar job-management softwareMaintain accurate records and reportsSupport management with updates and admin tasksOut-of-Hours Support One evening per week handling urgent maintenance bookingsWhat Were Looking For Property Maintenance Experience or repairs coordination backgroundHelpdesk or Scheduling Experience (non-IT)Comfortable in a fast-paced maintenance environmentStrong organisation and attention to detailConfident communicator with engineers, suppliers, and clientsProactive, reliable, and able to work independentlyNot suitable for IT support backgrounds unless you have property maintenance or engineering coordination experience.Why Join Us?
Youll be joining a company that values reliability, teamwork, and professional growth. They promote from within, support development, and give early joiners real opportunities to grow with the business.Youll work in a supportive operations team where your contribution genuinely matters every day.Benefits Company pensionStable, full-time permanent roleOpportunities to grow with the businessRequirements A-Level or equivalent2 years helpdesk experience2 years office experienceFull UK Driving LicenceTPBN1_UKTJ