Description
Are you ready to make a difference in the world of consumer mobile and fixed broadband communications services? Join our dynamic team where innovation meets customer care! At Concentrix, we’re partnering with a forward-thinking Client dedicated to providing
exceptional telecommunications solutions to individuals with unique needs. Our mission is to redefine the consumer experience by focusing on personalized service and cutting-edge technology.
As part of our team, you’ll work in a supportive environment that values diversity and creativity.
If you are passionate about innovation, customer service, and creating tailored solutions, we want to hear from you. Help us shape the future of home insurance and join a company that believes in protecting what matters most to our clients.
Join us as an Operations Manager in Bredbury (on-site) and be part of this journey towards greater opportunities and brighter futures.
What you will do in this role
As an Operations Manager, you will:
* Play a critical role in overseeing and optimizing our operations to deliver exceptional service to our clients and customers
* Analyze and maintain and deliver on all Client Service Level Agreements
* Maximize revenue generation to reach long and short-term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)
* Coach, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff
* Implement best practices and over-deliver for clients, drive consistent performance, evaluate staffing needs, with input from BD and Client and adjust meet changing requirements
* Participate in cross functional meetings to review information received from operational support functions and collaborate to define action plans that resolve issues and drive continuous improvement
Your qualifications
Concentrix is a great match if you:
* Minimum 3–5 years’ experience in a call center environment, including at least 2 years in a Team Leader role
* Demonstrated experience driving performance
* Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback
* Excellent analytical and problem-solving abilities and ability to improve work processes; establish a course of action for self and others to accomplish a specific goal
* Strong leadership and team management skills, ability to mentor, coach and provide direction to a team of employees
* Work well under pressure within a fast-paced environment and handle multiple priorities, while maintaining a professional demeanour
* Excellent communication and interpersonal skills.
* Ability to effectively present information to internal and external associates
* Demonstrated ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment
* Willingness to work a flexible schedule
* Familiarity with operational management software and CRM tools.
* Ability to work in a fast-paced environment and handle multiple priorities.
At Concentrix, we believe in empowering our people to deliver extraordinary results. You’ll be part of a global organisation that values innovation, collaboration, and career development.
If you’re ready to lead high-performing teams and make a measurable impact, we’d love to hear from you.
Apply today and take the next step in your leadership journey.
Career Framework Role
Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). Is accountable for the performance and results of a team within own discipline or function. Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Adapts departmental plans and priorities to resolve operational challenges. Decisions are guided by policies, procedures and business plan; receives guidance from senior manager and/or director. Provides technical guidance to employees, colleagues and/or customers. Has accountability for results in terms of costs, strategies and employees.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
Manchester -Bredbury - Paul House
Language Requirements:
Time Type:
Full time