IT Support Team Lead - £40, - MSP - Gillingham
We are recruiting for an IT Support Team Lead on behalf of a leading Managed Service Provider (MSP) in the Gillingham area. This is a fantastic opportunity to step into a key role where you will oversee a team of skilled IT support engineers, ensuring the highest level of service delivery to a client base.
Key Responsibilties:
1. Lead and mentor a team of IT support engineers, providing guidance and technical expertise.
2. Ensure timely resolution of technical issues related to desktops, laptops, mobile devices, and peripherals.
3. Oversee IT service desk operations, managing ticket queues and ensuring SLAs are met.
4. Troubleshoot and resolve network-related issues, including TCP/IP, DHCP, DNS, and VPN configurations.
5. Manage user accounts and permissions using Active Directory.
6. Perform basic server administration tasks such as file sharing, security management, and user access control.
7. Support and maintain Microsoft environments, including troubleshooting and administration.
8. Work with virtualization technologies such as VMware and Hyper-V.
9. Implement and oversee backup and disaster recovery solutions.
10. Communicate effectively with clients and internal stakeholders, translating technical issues into user-friendly solutions.
11. Visit client sites to help with onboarding & deal with any serious issues.
Experience in a team lead/management role is not essential.. we will consider candidates who have a very strong support background and who are looking to take a step up into a lead role.
The Technology You'll Be Working With:
12. Azure
13. Microsoft Server: MS Server, MS Clustering, AD, Group Policy
14. Virtualization: VMware, ESXi, Hyper-V, vSphere
15. Server Hardware: HPE & Dell Servers
16. Microsoft Azure
17. Office
18. Backup Technologies: Veeam Backup, Replication
19. TCP/IP, DNS, WINS, DHCP
20. PowerShell
21. SAN (HPE)
There is a field-based element to this role, where you will be required to visit client sites to help deal with any escalated issues. A full UK driver's license is essential & car is essential.
IT Support Team Lead - £37, - MSP - Gillingham
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