Contract type: Part Time (18.75 hours) - Permanent
Location: Stockton-on-Tees, Durham International Study Centre
Salary: £12,940.90 per annum
To be a member of the Centre’s Student Experience Team with responsibility for student progression needs.
To implement Study Group’s policies, standard operating processes and procedures, with the purpose of ensuring staff and students are fully supported to maximize student outcomes and satisfaction.
The post holder will report to the Head of Progression and Enrichment. The post holder will work in matrix structure and need to build strong working relationships within the Student Experience Team, central Study Group teams and the university partner to ensure the smooth running of the Centre.
ABOUT THE ROLE
1. To assist in organising and delivering induction, enrichment, transition and engagement activities and produce related materials to help develop skills and sense of community
2. Responsibility for the provision of engagement and progression support within the centre and the related administration and secure record-keeping
3. Provide 1:1 progression and transition counselling to students, supporting their personal and academic development.
4. To monitor the academic engagement of students
5. To track student performance, liaise with the academic team to identify suitable intervention strategies, and ensure performance and progression records are maintained.
6. To monitor, track and provide reports on student destination offers and refer students to the Extended Progression Team for assistance in finding alternative choices where they do not meet their progression requirements.
7. Be a key point of contact for all students and deal professionally and promptly with student enquiries and requests for support, fostering positive relationships with the student body.
8. Assist in organising and delivering student events such as induction, transition and enrichment activities .
9. Liaise with central teams to manage workload in busy periods or during absence
10. In liaison with central teams contribute to the continuous improvements of processes and communication to enhance the student experience
11. To foster productive relationships with internal and external stakeholders
12. To deal with general student queries – face to face, by email and phone
13. To foster productive relationships with internal and external stakeholders
14. Any other duties as required by the Student Experience Director or College Director.
ABOUT YOU
15. Bachelor's degree (or equivalent experience)
16. Supporting students in an educational context
17. Working to develop, build and maintain the Student Experience
18. Working in a regulated environment
ABOUT US
Study Group is a leading international education provider that is dedicated and passionate about helping students around the world, creating a brighter future and reaching their full potential. With university partnerships and a variety of face-to-face, online, and hybrid study programmes, we can provide students with the resources and guidance they need to succeed. Our global network of offices and university partnerships ensure that students receive the best educational services available. Additionally, our Insendi platform enables us to deliver innovative, accessible, and intuitive digital learning experiences with the most advanced digital tools available.
ORGANISATIONAL COMPLIANCE
Study Group is proud of its high standards in safeguarding and recognises its importance in enabling the best possible student experience and outcomes. For successful applicants the following checks will be conducted- Criminal Background Check (country specific), x2 References, ID and Right to Work checks as well as Education Verification.
We are proud to be an equal opportunity employer and we strive to create a diverse and inclusive workplace. We are committed to providing equal opportunities for all individuals, regardless of race, gender, religion, nationality, or any other factor. We believe that the best person for the job should be selected based on skills and experience alone. Your information will be kept confidential and stored securely.