Job Description
Own Vehicle Required
Hyde is looking to recruit a Neighbourhood Officer.
As part of Hyde’s commitment to improving customer service, Building Safety & improving neighbourhoods, the Neighbourhood Officers goal is to create a secure and comfortable living environment for customers, foster positive relationships with the community and ensure that Hyde meets its legal and regulatory obligations related to customer safety and security.
Responsibilities
* Undertake property inspections across neighbourhoods to ensure Hyde is adhering to regulatory requirements and improving standards.
* Complete welfare and vulnerability checks with customers and produce personal centred risk assessments where applicable.
* Provide a proactive front-line service to customers.
* Foster strong relationships with residents, community groups, and local authorities, promoting a sense of security and trust within our housing communities.
* Responsible for the delivery of operational tasks from the fire safety and building safety legislation across in-scope buildings.
* Monitor and assess potential safety risks and hazards, conducting regular inspections and risk assessments to identify areas for improvement.
* Ensure properties meet all relevant regulatory and compliance standards, including health and safety regulations, fire safety standards, building codes, and any other applicable legislation.
* Maintain accurate records, documentation, and databases related to property management activities.
* Monitor and evaluate the performance of safety-related contracts and service providers, ensuring high standards of service delivery.
Essential Qualifications and Skills
* Previous experience within a site-based Neighbourhood or Housing position.
* Strong organisational and time management skills to effectively prioritise tasks and meet deadlines.
* Excellent communication and interpersonal skills for effective stakeholder engagement.
* Attention to detail and ability to maintain accurate documentation.
* Problem-solving skills to address maintenance and tenancy issues.
Benefits
* A fantastic pension
* Life assurance
* Great holidays
* An award-winning flexible benefits package.
* Volunteering days
At Hyde, diversity and inclusion are at the heart of everything we do. We are dedicated to fostering a culture where inclusivity is embedded in our ways of working, not just a standalone initiative. We believe that the best ideas and solutions arise from a rich mix of perspectives, backgrounds, and experiences. Our commitment is to create a workplace that reflects the diverse communities we serve, where everyone feels valued, respected, and proud to bring their authentic selves to work.
Hyde is a disability confident employer and we are here to support you with any reasonable adjustments that you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified.