Agency Partnership Officer Location: Agile/Home Contract: Temporary for up to 12-months Salary: £31,900 per annum Hours: 35 hours per week About the Role To deliver high-quality specialist housing services across NWH indirectly managed homes. Monitor compliance, promote high standards of service, and support the wellbeing of residents. Key responsibilities include: • Providing a housing management service to residents • Contract management (including drafting of management agreements) • Identifying and reporting risks, including health & safety and safeguarding • Addressing resident issues relating to anti-social behaviour, harassment and other tenancy related issues and concerns • Representing NWH in external forums, such as Court proceedings, tribunal hearings and case reviews handling issues • Regular audits and quality assurance reviews of housing management practices • Working closely with a variety of external and internal multi-disciplinary teams including social services, health and welfare agencies About You We’re looking for a professional individual who puts customers at the heart of everything they do. Essential requirements: • Full UK driver’s licence, with access to own transport • Organisational & Problem-Solving Skills • Person-Centred & Interpersonal Skills • Self-Motivation & Initiative • Property & Tenancy Management Experience Why Join Us? North Wales Housing has been providing homes and services across North Wales since 1974. With over 3,000 homes and around 230 colleagues, we are proud of our Investors in People Gold accreditation and our commitment to our communities and people. We offer: • A supportive, values driven organisation • Minimum of 25 days annual leave plus bank holidays • Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc. • Further studies support and career development opportunities • Employee health assistance and Annual Leave purchase scheme • Enhanced maternity and paternity pay • Generous contributory pension scheme Applying If you’re client focused and keen to support a meaningful project, we’d love to hear from you. Our values We work as One Team, build Trust, stay Open, and continue to Learn — always putting our residents and communities first. At North Wales Housing, we’re committed to being open to all and closed to prejudice. We welcome applications from people of all backgrounds and experiences, and we work hard to ensure our recruitment process is fair, inclusive and accessible to everyone. We value diversity, encourage authenticity, and believe we achieve more as One Team. If you need any adjustments or support during the recruitment process, please let us know — we’re here to help you to be at your best. Proud member of the Disability Confident employer scheme Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident .