Location: Coventry
Working Model: Hybrid (1 day home working)
Salary: Up to £45,000
We’re working with a well-established organisation in the Coventry area that’s investing in its People Services function as part of a broader transformation journey.
They’re looking for a Business Improvement Manager to help modernise their HR Shared Services function by improving internal processes, driving smarter service delivery, and supporting the rollout of digital tools/automation.
If you’ve led change projects, understand HR systems, and enjoy turning insight into action—this could be a strong fit.
What Makes This a Great Opportunity
This is a chance to do meaningful transformation work within a team that genuinely wants to improve how HR services are delivered while feeling valued and supported along the way.
You’ll be joining a people-first organisation that takes pride in doing things well, with a culture that values decency, passion, and collaboration. You’ll have access to a wide range of benefits from flexible leave options and lifestyle discounts to health support, travel schemes, and a solid pension.
What You’ll Be Doing
* Leading change projects informed by data, feedback, and stakeholder collaboration
* Redesigning HR Shared Service processes and supporting the rollout of new ways of working
* Maintaining and evolving self-service tools and intranet content
* Creating clear training resources and process documentation
* Contributing to the automation of key People processes (e.g. pay review cycles, bonus workflows) and the introduction of digital tools (e.g. chatbots) to help reduce admin and improve response times
* Maintaining knowledge banks and standard operating procedures
* Leading data cleansing activity and improving internal document systems
What You’ll Need
* Proven experience in HR operations, service improvement, or business change
* Strong understanding of agile principles and stakeholder engagement
* Comfortable using reporting tools (e.g. Excel, Power BI)
* Experience with HR systems (Workday experience is a bonus)
* Clear communicator with a collaborative and proactive approach
* Well organised and comfortable managing multiple workstreams
Ready to take the next step in your career? Apply now and play a key role in shaping smarter, more agile HR services that make a real difference across the organisation.