Overview
You will join and lead the night Front Office team, in the Reception areas of the hotel. You enjoy delivering a VIP experience to every guest during night time operations, going above and beyond to make their stay a memorable one. You will be the main point of contact for all guests' enquiries and complaints, emergencies and evacuations.
Responsibilities
* Lead the night Front Office team in the Reception areas of the hotel.
* Deliver a VIP experience to guests during night-time operations.
* Act as the main point of contact for guests’ enquiries, complaints, emergencies and evacuations.
Qualifications and Experience
* Ambitious hotelier with experience in leading a team.
* Passion for exceptional customer service, with excellent communication, complaint handling and problem-solving skills.
Salary and Benefits
* Annual salary of £26,780.
* Smart uniform provided and laundered.
* Free and healthy meals when on duty.
* Holiday: 28 days including bank holidays (increasing yearly to up to 33 days).
* Team Member Travel Program: discounted hotel nights; 50% off Food and Beverages (subject to outlets).
* Guest Experience: 1 night stay with breakfast per year (ONLY FOR FRONT OFFICE POSITIONS).
* Team Member Referral Program.
* High street discounts with Perks at Work.
* Discounted dental and health cover; Free Parking.
* Modern and inclusive Team Member areas.
About Hilton
Every job makes the stay. Find out more about Hilton Brands | Global Hospitality Company.
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