Overview
The post-holder will take responsibility for a range of digital software applications, supporting them through their life-cycle. The candidate will be a part of the Application Support Team, working in collaboration with Application Support Specialists in order to provide high quality support and advice to users of key digital systems, across Hywel Dda University Health Board.
Responsibilities
* Assessing and describing the business benefits of the product, ensuring requirements are in line with the business needs of the Health Board.
* Maintaining a good technical understanding of the product.
* Actively promoting the product\'s benefits and implementation plan.
* Providing expert technical knowledge related to the development of the product.
* Management and coordination of any product system downtime across the Health Board.
* Ensuring software releases are properly scheduled and are completed on time.
* Assessing the impact and implications of any incidents and events, and reporting as appropriate.
* Responsible for the effective use of the product, providing user support and offering expert system advice.
* Communication and engagement with users on understanding requirements and workflow processes to design, develop and implement the product.
* Becoming the Health Board lead on the product and working closely with other product specialists to ensure links between other systems and products are made.
* Providing and developing expert system administration procedures for the product.
* Developing product related policies and procedures.
* Working with colleagues to develop training and support materials, as well as setting out training content.
* Ensuring that appropriate system configuration is maintained.
* Managing all elements of the product testing including the preparation of test plans and scripts, undertaking and/or supervising the testing exercise.
Qualifications / Requirements
* Good written and verbal communication skills; ability to meet deadlines.
* The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. The Health Board offers learning options and staff support to help meet minimal language requirements during the course of employment.
Additional Information
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties. We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services. We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 22.09.2025
You will be able to find a full job description and person specification attached within the supporting documents.
Job details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Sales and Business Development
* Industries: IT Services and IT Consulting
Location: Swansea, Wales, United Kingdom
Salary: £25,397.00
Posted: 2 weeks ago
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