The Camberley office has a large delivery project responsibility and has developed a significant and established client base. With the combined expertise of our office and field teams, there's a great opportunity to advance the region's capabilities and success. Operationally, a team of 40 + FTE's within the Camberley division.
Candidates with ambition, drive, confidence, and focus would have a natural advantage, with the successful individual given complete autonomy over the business unit. The role is ideal for someone who wants to embrace the freedom to develop, collaborate, and has the vision to see the potential for growth in this highly profitable area of the business.
Professional management and interpersonal skills are essential as the department head takes full responsibility for their team. This will involve particular focus on team relationships, development, achieving internal and external targets, driving revenue and profit, all whilst upholding the highest levels of delivery performance and customer satisfaction.
The southern sales team reports directly to another Board Director, and it is therefore essential that both operations and sales work closely in collaboration to deliver growth and sustainable profitable jobs.
Working closely with the Southern Operations Director to achieve the combined southern targets, this role requires effective communication and confident engagement with both our client base and wider ECS and EON teams.
This is a high-profile senior management function with a direct impact not only on the success of the national ECS division but the company as a whole
Main Responsibilities
* Provide an environment for the team to collaborate, innovate, and ultimately succeed together
* Delivery Revenue Budget
* Deliver EBITDA Budget
* Manage H&S responsibilities, including the new electrical policy.
* Aspire to achieve monthly/annual KPIs
* Develop new business opportunities
* Issue of internal & external reports
* Issue regular, accurate order and revenue forecast information to the Operations Director/Finance Team
* Ensure unilateral objectives are set throughout the team.
* Take the lead and own customer escalation issues through to conclusion.
* Monitor orders in and invoice out values to ensure the annual regional forecast is maintained
* Reduce the business exposure to debt by proactively monitoring and taking correct action
* Review and own monthly P&L to ensure they are managed correctly and errors are investigated and corrected
* Forecast labour requirements to help overall branch planning
* Ensure maintenance and support services are continually delivered to customer expectations
* Continually support the sales effort within the business with particular focus on recurring revenues (Projects, Energy, Call outs, T&M's & PPM).
* Recognise the importance of the implemented ISO QA procedures & processes and adhere to these to deliver a high standard of customer service.
* Complete annual appraisals with the direct reporting team and ensure indirect appraisals are completed. Carry out regular meetings to monitor performance.
* Communicate with teams on a frequent basis.
* Continually review and action business improvement initiatives.
* Communicate, direct, coach, and develop the reporting team.
* Deal with any HR issues relating to the teams.
* Frequently interface and communicate with customers to assist with account development
Key Skills & Experience
* Budget Management -Ensure effective management of operational costs, sales target delivery, and forecasting.
* People Management -Staff recruitment, retentio,n and development. Employee satisfaction and motivation. Manage staff attrition.
* Supplier Management -Subcontractor & Product Manufacturers.
* Customer Service -Deliver projects, Management,and reporting of team performance in line with contracted SLA's.
* Escalation Management -Deliver excellent customer service.
* Systems, Processes, and Procedures -Continuous development to ensure business improvement.
* EON Values & Corporate Responsibility – Demonstrate understanding of EON values and embrace them. Take responsibility seriously and demonstrate adherence
* Clients – Complaints, Positive Endorsements, Customer Retention & Client Customer Satisfaction Surveys.
* Leadership –Lead by example, Meetings, Work Quality, and Training Completed.
* Process & Systems –Process Review, improve internal communications, improve Management Systems, and Resource Utilisation.
* Continual Improvement – Internal None Non-Conformances, Corrective Actions, Preventive Measures.
* This role, along with all company roles, has a responsibility to ensure all visitors and operatives in the workplace adhere to the ECS Health and Safety policies and procedures.
Specific Job Knowledge, Skills & Experience
As stated previously, the role requires someone with an exceptional understanding of BMS control systems, customer service ethos, and strong organisational and effective communication skills.
KPIs
* Weekly timesheet
* Progress report
* Programme creation & management.
* Delivered project GM%
* C2C management
* Forecast management.
* Sub-contractor/resource management
At E.ON, everyone is welcome and respected. Our diverse backgrounds and experiences help us to connect with our customers and put them at the heart of all we do.
Our inclusive culture helps everyone to grow, thrive, and be their best, winning together.
Data Protection
E. ON Control Solutions Ltd takes the protection of data and specifically data held on behalf of its customers very seriously. It is the responsibility of all E. ON employees to familiarise themselves with E. ON's Information Security Policies and associated documentation. These documents are freely available on the E. ON Intranet and should be fully understood.