Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HTFT would not be able to issue a Certificate of Sponsorship for this role.
The Estates and Facilities team is seeking to recruit an Estates Helpdesk & Administrative Assistant. This position plays a key role in delivering first-line support for Facilities Management (FM) issues across the Trust. The successful candidate will be responsible for receiving and processing service requests, ensuring enquiries are managed efficiently and professionally, and maintaining accurate records of all interactions. The role demands strong customer service skills, a proactive approach to problem-solving, and the ability to prioritise tasks effectively in a fast-paced environment.
Main duties of the job
* Being the initial point of contact for all FM-related issues reported by customers.
* Logging and processing requests, accurately capturing relevant information when logging reactive service requests, enquires and updates.
* Proactively monitoring, escalating and pursuing outstanding helpdesk calls to ensure they are responded to promptly and resolve within agreed service levels.
* Maintaining accurate records, ensuring all job information is captured accurately, and the correct priority is assigned to each request.
* Keeping customers informed of the progress of their requests and ensuring their satisfaction with the resolution.
* Provide excellent customer service when delivering a high level of customer care when handling requests and enquiries.
About us
We are an award winning and CQC rated good health and social care Trust delivering integrated services across Hull, East and North Yorkshire. Find out more on our website
We are a forward thinking and dynamic Trust with a real commitment to staff development. We value our colleagues and invest in them to ensure they have the right skills to deliver outstanding care.
We are proud to score above or equal to the average for all NHS People Promise theme areas demonstrating our commitment to improve the experience of working in the NHS for everyone. Wherever you work we know you will receive a warm welcome and all the support you'll need to get you started.
We recognise the positive value of diversity and promotes equality whilst challenging discrimination. We welcome and encourage job applications from people of all backgrounds.
Work life balance is about having influence and flexibility over when, where and how you work. If the work pattern for this role does not meet your needs, we welcome an application and are happy to discuss working arrangements that differ from those advertised.
We offer a unique range of benefits that go above and beyond other NHS Trusts including an enhanced leave package and health and wellbeing support.
From city to countryside, market towns to moors you'll find a place to call home including some of the most affordable places to live in the UK.
Find out more and search live jobs.
Job responsibilities
For further details with regard to this vacancy please refer to the detailed Job description and Person Specifications attached.
Person Specification
Qualifications, Education and Training
* Good standard of education, literate and numerate
* Knowledge of IT systems
* Knowledge of CAFM software systems
Knowledge and Experience
* Demonstrate experience in practice and procedures relevant to the area of work
* Understanding of Estates functions
* Previous experience of working in an NHS-based environment
* Knowledge of Planet FM CAFM
Skills, Competencies and Personal Qualities
* Able to demonstrate inter-personal communications skills
* Able to plan and prioritise effectively
* Good telephone manor
* A team Player
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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