Job Title: Shop Supervisor
Location: Fodder - Great Yorkshire Foodhall
Working Pattern: 40 hours per week (5 out of 7 operational days of the week including weekends)
Reporting to: Shop Manager
The Role
This is a hands‑on role and you must have the experience, energy and desire to develop this key role, as we continue to grow. To manage the overall daily operations of the shop and deli, ensuring efficiency and financial targets are met. To train and motivate the team and to ensure they are knowledgeable about the amazing Yorkshire products we serve. You’ll ensure high standards of service, food safety and hygiene, stock control, and team knowledge, while promoting Fodder’s ethos of showcasing Yorkshire producers.
Key Responsibilities
* Lead by example and support the shop team members to deliver consistently exceptional customer service.
* Ensure strong product and allergen knowledge.
* Manage stock control, ordering, waste reduction and promotions.
* Maintain high standards of health, safety and food hygiene.
* Work closely with other departments within Fodder.
* Handle customer queries positively to ensure satisfaction.
About You
* Previous experience of leading a successful team.
* Passion for great food and Yorkshire produce.
* Strong people management and customer service skills.
* Organised, commercially aware and able to work under pressure.
* Knowledge of food safety and hygiene.
You’ll be an ambassador for Fodder and the Yorkshire Agricultural Society, treating everyone with fairness, dignity and respect.
If you’re passionate about exceptional customer service, and showcasing the very best of Yorkshire produce, this could be the perfect role for you.
Fodder is accredited with Best Companies as a Top 75 Mid sized Employer in the UK, Top 20 UK Best Charitable Employer in the UK, and top 45 Best Regional Employer in Yorkshire & Humber.
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