Job overview
The post holder will be responsible for a range of administrative tasks to ensure the accurate and efficient management of outpatient bookings. This will involve the use of the electronic Referral System (eRS) and effective coordination of clinic schedules.
They will be expected to work in line with Government Access Targets, ensuring accurate administration of patients' pathways. Key duties will include the collection and entry of essential data into computerised systems, as well as maintaining up-to-date and accurate patient information at all times.
Main duties of the job
We are inviting applications from motivated individuals to join our team in delivering high-quality administrative support for outpatient bookings. The successful applicant will undertake a range of tasks to ensure the accurate and efficient management of outpatient appointments. This includes the use of the electronic Referral System (eRS) and effective coordination of clinic schedules.
The post holder will be expected to work in line with Government Access Targets, ensuring the accurate administration of patients' pathways. Duties will include collecting and inputting vital data into computerised systems, while ensuring all patient information is kept accurate and up-to-date.
Essential Skills and Experience:
1. Previous administrative/clerical experience
2. Knowledge of patient record systems/databases with proven experience
3. Excellent keyboard and IT skills, including experience of maintaining and administering databases
4. Strong organisational skills, with the ability to meet deadlines and work independently
5. Well-developed interpersonal and communication skills, with a positive and professional approach at all levels
6. Dependable, with a flexible attitude to work and the ability to adapt to service needs
Desirable:
7. Knowledge of the NHS 18-week Referral to Treatment (RTT) pathway
8. Previous experience within healthcare services
Working for our organisation
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.
We not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values. We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.
Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarize yourself with all requirements of the job.
Detailed job description and main responsibilities
9. Accurate patient administration
10. Adhere to Trust targets
11. Data Quality
12. To work strictly within the Government’s Access targets for patients on an 18 week pathway.
13. Ensure accurate coding of attendances is carries out in a timely manner.
Person specification
Knowledge
Essential criteria
14. Knowledge of record systems/data bases
15. Previous database management experience
Desirable criteria
16. Awareness of NHS Targets for 18 Weeks
17. Working knowledge of Hospital Systems
18. Experience of validation
Qualifications
Essential criteria
19. Minimum of 3 GCSE’S, including English and Maths or equivalent
20. Good standard of education
Experience
Essential criteria
21. Excellent comminucation skills - written and verbal
22. Previous admin/clerical experience
23. Advanced keyboard skills
24. Good organisational skills
25. Awareness of confidentiality issues
Desirable criteria
26. Previous admin experience
Personal skills
Essential criteria
27. Well-developed interpersonal skills – able to converse in a positive manner at all levels
28. Ability to adapt to change within working situation
29. Ability to prioritise workload and work on own initiative with limited supervision
30. Ability to work under pressure and meet deadlines
Other
Essential criteria
31. Dependable with a flexible attitude to work
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.