An exciting opportunity has arisen within the Palliative Care Team for an administrator.
The post holder will provide an efficient, effective and friendly secretarial service to patients and professionals within the Hospital Palliative Care Team (HPCT) and Community Palliative Care Team (CPCT).
We’re looking for an enthusiastic and motivated team player with excellent communication and problem‑solving skills. You will require high levels of tact and diplomacy and an ability to deal with queries from patients and professionals in a sensitive manner.
Key Responsibilities
* Act as the point of telephone contact for patients and their relatives/carers who may be distressed and highly anxious; ensure that all queries are answered sensitively and in a courteous, professional manner, messages are passed onto relevant team members and patients are signposted to the most appropriate place.
* Act as a point of contact for professionals, including responding to referrals and phone queries relating to patients on the caseload; ensure messages are directed to the most appropriate individual and complex clinical concerns are escalated.
* Process routine and urgent referrals, ensuring that all referrals are responded to in a timely manner.
* Diary management – review patient appointments and support scheduling of calls.
* Provide adhoc administrative duties to support the service to run effectively and efficiently.
* Liaise effectively with wards and departments within the hospital, as well as external parties including GP and neighbouring Trusts.
* Assist with ordering and maintenance of stock.
Benefits
* Development opportunities, both professional and leadership development.
* Ongoing support from recruitment to when you join our team and beyond.
* Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes and car schemes.
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