Job Title: Home Improvement Agency Support Officer Contract: Permanent Location: Hybrid - Plough Lane, Three Elms Trading Estate and home working Hours: 37 hours per week Salary: HC06 £28,142 Closing date: Sunday 5 th October 2025 Interview: wc 6 th October 2025 The Team An exciting opportunity to join a well-established and critical team within Herefordshire Council. The Home Improvement Agency is a vital service that helps people maintain safe, secure, and suitable homes, enabling vulnerable residents to live independently. We offer: Core Services Adaptations for independent living Help people stay in their homes by arranging adaptations such as stairlifts, ramps, level-access showers, grab rails, and widened doorways. Handy Person Service Small home repairs, safety improvements like handrails and locks, and minor adaptations to help residents live independently and safely in their homes. Grants and funding support Help residents access Disabled Facilities Grants The overall goal is to: Enable independent living Reduce hospital admissions (by preventing falls or unsafe living conditions) Support quicker hospital discharges (by making homes safe to return to) Improve housing quality for vulnerable residents About You We are looking for an enthusiastic and organised individual to join our team. In this role, you will provide vital support to the service by carrying out a range of administrative tasks, ensuring smooth day-to-day operations and excellent customer service. Key responsibilities include: Handling enquiries from customers in a polite and professional manner Gathering, recording, and maintaining accurate information and records Supporting colleagues and contributing to a positive team environment Assisting with general office duties such as filing, data entry, and correspondence We are looking for someone who: Has strong administrative and organisational skills Communicates clearly and confidently, both verbally and in writing Is a team player, willing to support others and work collaboratively Pays attention to detail and ensures accuracy in their work Is approachable, reliable, and customer-focused To arrange an informal discussion about the role with Emma Slater the HIA Manager please contact [email protected] We Offer A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, which includes: Starting Salary of £28,142 Pension Scheme Enrolment in the Local Government (LGPS) Career progression: clear pathways to progress Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval. Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working Employee Assistance Programme: 24/7 access to support and counselling Payment of professional membership fees Pick your perks – our benefits include access to a range of retail, leisure, holiday and health benefits. This includes savings, cash back and discounts. Why Choose Us? You will probably have heard a lot about how beautiful it is in terms of countryside and open spaces (and it is!) but there is so much more going on here, including world-class cultural assets like the Mappa Mundi, vibrant theatres and a thriving food and drink sector. One of Herefordshire’s biggest assets is the strong and diverse communities. Our Talk Community approach brings that together supporting people to help themselves, encouraging them to help their communities and identifying how communities can help individuals. Our ambitious transformation programme aims to further build on this to offer an all-age approach. We’re excited about the potential of what we can achieve for the benefit of all residents of Herefordshire, stronger together and building brighter futures. To find out more about what it’s like to live, work and thrive at Herefordshire Council please visit our dedicated recruitment website: www.spiritofherefordshire.com. Don’t meet all parts of the job description? Herefordshire Council is committed to strengthening a diverse and inclusive work environment which reflects the communities of Herefordshire. If you are enthusiastic about this opportunity and want to make a difference, we encourage you to consider an application or to get in contact, you may be the perfect fit we’re seeking! Reasonable Adjustments Our recruitment process runs in partnership with Hoople Resourcing. If you require any reasonable adjustments or alternative methods for the online application process, please contact the resourcing team by email: [email protected]. Creating an inclusive workplace Employee Network Groups play an important role in strengthening the voices of employees at Herefordshire Council. Embedded in the Council's values is a commitment to listen to people's views and needs. Employee Network Groups are a collective of colleagues who often share identities, life experiences or cultures and who come together to initiate positive change in their work place. Our groups include: Black and Asian Staff Networking Group, LGBTQ, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/ Veterans. For more information on our Employee Network Groups please click here. How to apply To apply for a position, please upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities for the role. If you are successfully shortlisted, Hoople Resourcing will contact you via email to arrange your interview and/or assessment. They will confirm the date, time and location of your interview, so please keep an eye on your email inbox. Good luck, we’re looking forward to meeting you! Community Wellbeing is connecting and belonging to the place where you live, feeling safe and having pride in your community. We welcome applicants whatever their personal characteristics or social identity. All requests for flexible working arrangements and reasonable adjustments will be considered. The following candidates will be interviewed if they meet the essential criteria for the post they are applying for: • Those who indicate that they have a disability. This is part of our commitment to the “Disability Confident” scheme; • Those who indicate in their supporting statement that they are an Armed Forces Veteran or Reservist. This is part of our pledge to support the Armed Forces Covenant; We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. Those who indicate in their supporting statement that they are a Herefordshire care leaver. This is part of our commitment to supporting young people leaving our care. We will deliver better support to our most vulnerable children and their families, develop stronger relationships with partners across the region, and beyond. Therefore, we take our commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults seriously and expect all of our staff, visitors and volunteers to share in this commitment. Herefordshire Council is committed to safeguarding and promoting the welfare of children & young people and vulnerable adults. If you are offered this position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks. Stronger Together, Building brighter futures Herefordshire Council Plan link The Council plan sets out how we will make our contribution to achieving a better and more successful Herefordshire, please see the link below to find out more: Herefordshire Council Plan 2024-28 About You About Us Not Specified