Customer Service Administrator • Leyland • 37.5 to 39 hours per week • Pay: £476.63 to £495.69 per week • Hours: Monday to Thursday 08:00 to 16:30, Friday 08:00 to 15:00 • Term: Temporary ongoing, based on business demand and requirements NW Recruitment Services Ltd is supporting a well-established UK-based manufacturing business currently entering an exciting phase of growth and expansion. The company produces a range of products for a fast-moving and highly regulated market. With investment in additional capacity and continued development across the business, this is an excellent opportunity to join a company with long-term ambition and a strong focus on quality, service, and operational excellence. This is a varied role suited to someone who enjoys working in a busy team, building strong relationships, and keeping customer orders running smoothly. The role: • Supporting the sales and production teams with the accurate processing of customer orders. • Entering orders and maintaining accurate data on the ERP system. • Processing sales order administration in a timely and efficient manner. • Coordinating collections and liaising with internal teams, external customers, and hauliers. • Processing orders received from the sales team and ensuring all details are correct. • Identifying and reporting order discrepancies promptly. • Confirming bookings with customers and updating internal teams regarding any incoming stock delays, as required. • Organising and administering the dispatch of samples, including picking sample stock from production or the warehouse. • Providing general administrative and customer service support as required. Experience: • Previous experience in a sales administration, warehouse administration, or customer service administration role, ideally within a manufacturing environment. • Experience using ERP systems. • A good telephone manner and the ability to identify and resolve discrepancies accurately. • Strong organisational skills and attention to detail. Interested in applying: • Submit your CV using the relevant advert link above – alternatively email your CV to j.henderson@nw-recruit.co.uk for consideration.