Job summary
We are seeking a motivated, innovative, and experienced Care Coordinator with proven leadership skills, in an autonomous position, to join our professional and friendly multi-disciplinary team which includes Advanced Nurse Practitioners, Clinical Pharmacists, General Practice Assistants, and First Contact Physiotherapists. This is a great opportunity to work in a professional and wider multi-disciplinary team. You shall be accountable to the Board and GP Partners.
Main duties of the job
The post holder will be employed by Together First CIC on behalf of the practices in New West Primary Care Network (PCN), Barking and Dagenham.
The role involves working very closely with the practices and the multidisciplinary team (MDT) within the PCN. The role is pivotal in ensuring all patients receive the best possible care and service. The Care Coordinator will support the clinical director and member practices in coordinating all key activities, including access to services, advice, and information, ensuring health and care planning is timely, efficient, and patient-centered. The role will include supporting digital initiatives and responsibilities for coordinating the patient's journey through primary care.
About us
New West Primary Care Network consists of 4 GP surgeries over 5 sites in Barking and Dagenham, covering a total population of over 43,000 patients.
You will be required to work 17.5 hours per week over five days, with shifts during the afternoons and evenings. This is a job share position, with the potential to become permanent. The role includes a six-month probationary period.
Please read the JD before applying. Any additional responsibilities or requirements will be discussed in the interview.
Date posted
01 May 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
Depending on experience
Contract
Fixed term
Duration
12 months
Working pattern
Job share
Reference number
M0005-25-0001
Job locations
Thames View Medical Centre, Bastable Avenue, Barking, Essex, IG11 0LG
Job description
Job responsibilities
The Care Coordinator responsibilities include but are not limited to:
1. Working with GPs and other primary care professionals within the PCN to identify and manage a caseload of patients.
2. Working closely and in partnership with all other roles.
3. Supporting patients to utilize decision aids and create personalized care and support plans, in line with best practices.
4. Supporting the Clinical Director and practices in delivering DES specifications.
5. Helping people manage their needs through queries, appointments, and coordination.
6. Providing coordination and navigation with digital tools for patients and carers across health and care services.
7. Supporting MDT coordination within the PCN.
8. Understanding roles of various practice staff, including GPs, nurses, HCAs, pharmacists, physiotherapists, and others.
9. Supporting PCN healthcare roles with personalized care requirements.
10. Liaising with other care coordinators across PCNs to share best practices.
11. Supporting delivery of enhanced and other services for the PCN.
12. Undertaking mandatory training and contributing to clinical governance.
13. Participating in training and service redesign activities.
14. Attending annual appraisals and setting performance/training objectives.
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