This key store leadership role will be responsible for supporting retail business objectives by achieving, maintaining, and driving the following: Sales Responsibilities; Retail Operations; Personnel Management; Detail-Oriented in-Store Operations.
The Store Manager will serve as a strong ambassador of the AMIRI brand and values, including compassionate leadership, strong business acumen, and enthusiastic ambition.
Responsibilities:
* Sales Responsibilities:
* Motivate staff to achieve all sales targets set by the Company, build a strong client base, and develop sales plans.
* Partner with the Regional Manager to analyze and interpret sales figures and CRM activity to develop employee and store goal targets.
* Develop and execute strategies for sales generation to meet goal targets.
* Oversee in-store promotional displays and customer events, liaising with visual merchandising and press department where necessary.
* Maintaining awareness of local & luxury market trends and monitoring local competition activity.
* Building relationships with local and VIP clients; works closely with the PR department and coordinates events.
* Routinely demonstrate exemplary customer service, escalating issues to leadership team when appropriate.
* Thoroughly train team in line with AMIRI's customer service best practices—from greeting customers, to closing sales, to handling challenging client issues in line with Company standards.
* In coordination with the Corporate team, complete visual merchandising directives as required in a timely manner.
* Stay up to date with local, industry, and luxury trends
* Retail Operations:
* Efficiently oversee the day-to-day operations of the store, minimizing costs and risks.
* Partner with the Regional Manager to train team on loss prevention best practices.
* Complete regular Health, Safety, and Compliance audits for the HR & Facilities team.
* Serve as the health safety officer, completing local certification courses as well as administering health and safety-related guidelines at the store level to ensure safety of clients and staff.
* Partner with neighbors, property management, and landlords to ensure building/facilities are kept in prime condition.
* Train staff on common workplace injury prevention, specific to the store location.
* Maintain store in exceptionally clean, organized, and presentable condition. Create policies and systems to ensure staff is aware of the expectations for cleanliness, health, and safety.
* Personnel Management:
* Motivate, guide, encourage, and support all store staff.
* Address basic/common personnel issues at the store level; completing required documentation for HR and following the rules, guidelines, and principles of AMIRI performance management.
* Lead the recruitment process in coordination with HR – from sourcing throughout new hire onboarding.
* Partner with Merchandising and Sales teams to complete regular product and/or promotional knowledge with each new collection with all staff.
* Partner with Human Resources to complete and administer 90-Day reviews, annual reviews, and employee development plans in line with Company values and benchmarks.
* Regularly update the staff on business performance, Company initiatives, and other relevant updates.
* Train staff on all required/essential duties of each position.
* Create and publish schedules weekly, in line with local guidelines and regulations.
Requirements:
* 5 years' progressively responsible luxury retail management, directly supervising a team.
* Strong familiarity with the AMIRI brand, aesthetic, and narrative.
* Experience working locally.
* Strong familiarity with labor law.
* Strong systems proficiency, including Microsoft Excel, Teams, and general CRM and POS.
* Additional language skills a plus.
* KeyPerformance Indicators: Sales Performance, Team Performance, Operations Compliance.