MSI Analyst role at SITA
We're the team that keeps airports moving, airlines flying smoothly, and borders open. Our tech and communication innovations are the secret behind the success of the world's air travel industry. You’ll find us at 95% of international hubs, partnering with over 2,500 transportation and government clients.
Purpose
The MSI Business Analyst is a critical role within SITA’s Master Systems Integration Centre of Excellence, responsible for the creation, management, and continuous evolution of the CoE’s knowledge library and enablement assets. This role ensures that the CoE’s guidelines, frameworks, methodologies, and tools are current, relevant, and tailored to meet the evolving needs of GEOs for early stage engagement, bid support, and programme delivery. Acting as a bridge between the CoE and GEO teams, the MSI Business Analyst aligns resources and collateral with market requirements, enabling SITA to deliver consistent, high‑quality MSI programmes globally.
Key Responsibilities
Knowledge Library & Asset Management
* Lead the development, consolidation, and ongoing maintenance of the CoE knowledge library, including guidelines, frameworks, methodologies and best practices.
* Ensure CoE assets remain dynamic and aligned with emerging industry trends, customer needs and SITA’s MSI strategic priorities.
* Curate and update early‑stage enablement toolkits, bid‑support templates and delivery‑planning resources to support GEO teams.
GEO Alignment & Support
* Act as the central liaison with GEOs to understand their requirements for MSI engagement, bid preparation and project execution.
* Proactively adapt and tailor CoE assets to meet GEO‑specific needs and regional nuances.
* Provide targeted support to GEO bid teams, enabling them to leverage CoE assets effectively in RFP responses and customer proposals.
Collaboration & Knowledge Sharing
* Facilitate cross‑functional collaboration between CoE, GEOs and corporate technical teams to share insights, lessons learned and MSI best practices.
* Organise regular knowledge‑sharing sessions and feedback loops to keep CoE assets relevant and impactful.
Market Intelligence & Continuous Improvement
* Track market developments, competitor approaches and customer feedback to inform updates to CoE resources.
* Identify gaps in existing collateral and recommend enhancements to strengthen SITA’s MSI proposition.
Key Deliverables
* Development and ongoing management of the CoE Knowledge Library (guidelines, frameworks, best practices).
* Creation and curation of Early‑Stage Enablement collateral and Bid Support materials.
* Continuous alignment of CoE assets with GEO requirements through structured engagement and feedback mechanisms.
* Regular reports on asset usage, effectiveness and market insights to inform CoE strategy.
* Facilitation of MSI knowledge sharing across regions and functions.
Experience
* Proven experience (4+ years) in business analysis, knowledge management or programme support roles.
* Background in developing and managing knowledge assets and enablement tools.
* Ability to align cross‑functional requirements and translate them into practical, scalable solutions.
* Excellent stakeholder engagement, facilitation and communication skills.
* Experience in supporting complex bids and programmes within the aviation transport industry or related sectors.
* Good understanding of airport systems integration and MSI business models (desirable).
* Business‑related consultancy or industry experience.
* Team leadership experience or working in matrix‑managed organisations.
* Understanding of Airline Industry IT/Network environment (advantage).
Professional Competencies
* Strategic Alignment – Ensures CoE assets evolve in lockstep with GEO and market needs.
* Collaboration – Builds effective relationships across global teams and functional areas.
* Knowledge Management – Maintains a dynamic repository of MSI insights and tools.
* Execution Excellence – Delivers high‑quality, timely support to enable GEO success.
Education & Qualifications
* Degree in Business, Technology or Project Management.
* Qualification in Knowledge Management or Business Analysis (advantage).
* ATI (Air Transport Industry) related experience, diploma or certification (preferred).
What We Offer
We are committed to diversity and inclusion across 200 countries, speaking 60 different languages and cultures. Our offices are comfortable and fun workplaces, and we offer hybrid flexibility: up to two days per week remote (Flex Week), flexible daily hours (Flex Day) and up to 30 days per year to work from any global location (Flex‑Location). Employee well‑being is supported through an Employee Assistance Programme (EAP) and a personalised health platform. We provide professional development via platforms including LinkedIn Learning and a competitive benefits package aligned with local markets.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Programme, we encourage women, aboriginal people, members of visible minorities and/or persons with disabilities to apply and self‑identify in the application process.
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