Join Ocean Housing as a Customer Experience Advisor!
Location: Stennack House, St Austell
Hours: 37 per week (Mon-Fri)
Salary: £26,433 per annum
Contract: Permanent
Ocean Housing is offering an exciting opportunity to become a key part of our Customer Experience Team. If you're passionate about delivering first-class customer care and thrive in a dynamic, people-focused environment, we want to hear from you!
🧭 Your Role:
As our Customer Experience Advisor, you’ll be the first point of contact for our tenants and customers via the telephone —providing housing advice, resolving enquiries, and supporting our headquarters team. Your responsibilities will include:
* Delivering a first-time resolution approach across the telephone with additional support required via our other channels: email, social media and in person
* Logging all communications via in our in-house system
* Processing payments and supporting administrative tasks
* Assisting with facilities management and post services
🎯 What You’ll Bring:
* Experience in customer service and working within a team
* Strong communication skills, especially in challenging situations
* Understanding of data protection
🌟 What are our benefits?
We offer a supportive, flexible, and forward-thinking work environment with fantastic benefits:
* 27 days holiday + bank holidays
* Professional membership fees paid
* Company sick pay scheme
* Workplace pension with death in service benefit
* Home office work payment
* Medicash health plan (including dental & optical)
* Cycle to work scheme
* Rewards & recognition programme
* On-site parking
* Employee assistance programme
* Family-friendly policies
📅 Key Dates:
* Closing Date: Monday 4th May 2026 at Midnight
* Interview Date: Thursday 14th May 2026 (Face to face at Stennack House, St Austell)
We may close this vacancy early if we receive sufficient applications—so apply soon!