Systems Support Analyst | Operational Tech | Retail Systems | Wigan (Onsite)
We’re partnering with one of the UK’s fastest-growing online platforms, a business that processes over hundreds of thousands of orders a month.
As they continue to scale, they’re looking for a Systems Support Analyst to act as the go-to expert for operational technology in their operations centre. If you love being hands-on with systems like ERP, warehouse automation, and custom order software — and you’re passionate about solving real-world problems in a fast-moving environment — this could be a brilliant next step.
🔧 What You'll Do:
* Support critical systems across ERP (Dynamics 365 Business Central), WMS, robotic automation, courier integrations, and in-house tech
* Triage and resolve incidents, monitor system performance, and escalate issues with clear replication steps
* Coordinate software releases and patches — including testing and user support during go-lives
* Bridge the gap between tech and warehouse teams — translating operational issues into technical actions
* Drive continuous improvement by identifying recurring issues, proposing long-term fixes, and helping shape product direction
* Create documentation and deliver hands-on training to users across the pharmacy operation
🧠 What You’ll Bring:
* 3+ years’ experience supporting ERP, WMS, or automation systems in e-commerce, pharmacy, or manufacturing
* Hands-on experience with Dynamics 365 Business Central (admin/config/troubleshooting)
* Strong incident management and stakeholder communication skills
* Experience working closely with development, product, or QA teams
* A methodical, solution-focused mindset — comfortable juggling tech, ops, and training
🎓 Bonus: Microsoft Certified: Dynamics 365 Business Central Functional Consultant (MB-800)
🧰 Tech & Tools You'll Touch:
* Microsoft Dynamics 365 Business Central
* Robotic automation tools (e.g., Robopharma or equivalent)
* WMS, courier systems, and bespoke pick/pack software
* Ticketing systems and test case documentation
Reach out if its for you!!