Job Description
Based in London Bridge, SE1
We Put People First so you can Deliver Outstanding Service
We are looking for a Cleaning Account Manager to join our team in London Bridge overseeing a large corpate client in the legal sector.
Reporting to the Regional Manager, you will lead a team of over 25+ staff, including operatives and a supervisor, ensuring that the cleaning standards across the 3 sites are consistently met and upheld to the highest level. Every day will bring new challenges, and you'll leverage your exceptional interpersonal skills to guide, support, and develop your team.
As a Cleaning Account Manager you’ll be:
* Maintaining strong client relationships with high levels of satisfaction
* Providing and maintaining the quality of service delivery
* Managing, recruiting, and coaching local service teams
* Carrying out ad-hoc and regular activities such as projects, reports, audits as required by and to support the Operations Manager.
* Hold regular contract and specification review meetings with customers
* Be responsible for ensuring Health & Safety procedures and legislation is adhered to
* Looking for opportunities for continuous improvement, cost savings and account growth.
As a Cleaning Account Manager you’ll have:
* Strong leadership and motivational abilities, with the capacity to plan ahead, work under pressure, and influence stakeholders at all levels.
* Experience in financial forecasting, budgeting, and analysis
* A working knowledge of Health and Safety systems within the cleaning industry, ensuring safety for all individuals involved.
* Previous experience working with commercial clients would be highly desirable, along with a flexible approach to meeting diverse client needs.
* A full driving license and the ability to travel to various sites as required.
At Churchill, relationships are the glue which holds us together - you’ll be someone who works collaboratively with your team and builds a strong bond with your clients. In exchange, we’ll provide an inclusive and empowering culture where you’ll receive the training and development opportunities that allow you to grow and progress your career.
We understand that you may have personal commitments, which is why we offer flexible working options that suit you. We also offer a range of company benefits that ensure that you are receiving the support that you need to do your best work.
Our Benefits:
* A workplace pension scheme
* Two paid volunteering days annually - from beach cleans to supporting your local community. You choose…..
* More than 250 perks - and hundreds of exclusive deals and discounts
* A wide range of training programs to help your career development
* Project Mosaic our Wellbeing, Diversity & Inclusion Committee who are leading the charge on all things WDI
* Recognition and reward program to thank our shinning stars
* A Wellbeing hub to support a healthy mind and body
What we offer you
We believe in rewarding talent and creating a workplace where everyone feels valued. Here’s what you’ll get:
* Employee Ownership - You are part of our success!
* 33 days holiday (including bank holidays)
* Company sick pay
* Maternity and paternity leave support
* 24/7 GP access, plus mental health, wellness, financial, and legal support
* Two paid volunteering days per year - Give back to a cause that matters to you
* Exclusive perks and discounts - More than 250 deals available
* Ongoing training and development - From apprenticeships to leadership programs
* Wellbeing, Diversity & Inclusion - Our Mosaic Committee and Mental Health First Aiders are leading the way
* Recognition and rewards - Celebrating our shining stars all year round
Our Commitment to Inclusion
We are committed to creating a workplace where everyone belongs. As an inclusive and equal-opportunity employer, we welcome applicants from all backgrounds and experiences. We believe that diversity drives innovation and excellence, and we strive to build a culture of respect, fairness, and opportunity for all.
Reasonable adjustments
Please let us know if there are any adjustments, we can make to support you during our recruitment process. We’re happy to help…
Please note: Security clearance (DBS) is required for this role