They are looking to recruit a Help Desk Administrator based at a prestigious Leisure Complex in Liverpool. To provide exceptional customer service and business support in order to contribute to the continued growth and success of the Business. This is a fantastic opportunity for someone who is ambitious with the drive to progress within the company! Duties:
* Answer customer switchboard calls efficiently and transfer to the correct department
* Ensure documentation is maintained and readily available using company systems e.g. Hazard Reports, training & competency records, eLogbooks, PPE, toolbox talks.
* Log tasks on Concept Helpdesk system and assign to the correct engineer
* Monitor CAFM system on site including PPM records and reactives ensuring that we remain within contractual SLA
* Running CAFM Reports as required.
* Actively identify/implement innovation across the contract to enhance performance and continue to meet client expectations.
Experience in Maximo and Concept would be advantageous
* Administration experience
* Excellent communication skills - both written and verbal
* Customer service experience
* Good working knowledge of Microsoft Office
Our client employs around 30,000 people in the UK and partners with clients in many sectors providing M&E Maintenance nationwide to the commercial & industrial sectors
This is a Permanent position
* Monday - Friday 8am-5pm
* Up to £26,000
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