Job title: Network Maintenance Engineer
Location Coverage: Glasgow or Edinburgh
Rota: Working rota will be 6 out of 7 days per week
About the role and the Team:
As a Network Maintenance Engineer, you need to be an experienced, highly skilled individual, motivated, logical and quick to react. You will be responsible for the upkeep and improvement of our network infrastructure. You'll be joining a hardworking and dedicated team and will play an integral part in delivering, configuring and constantly improving our network to ensure a fantastic customer experience as we grow.
Network operations is accountable for designing, planning, building, maintaining and operating a fully redundant platform that meets its availability and capacity targets, optimising cost and designed to scale in line with customer growth and new requirements. The purpose of this role is to maintain the network and ensuring that outages are solved as quick as possible, and the network is held up to quality standards.
What will you be doing?
1. Assist the NOC department in network upgrades and proactive maintenance.
2. Assisting various departments in the deployment of new sites / new network
3. Carrying out day-to-day maintenance of existing infrastructure
4. Support the Lead Engineer/Manager and the team to ensure the key deliverables are maintained and delivered
5. Installing, configuring and testing new network equipment
6. Adhering to good practice guidance and comply with health, safety and welfare policies including procedures relating to the reporting of accidents
7. Completing all risk assessments before any work is undertaken
8. Ensure that all site related documents are completed and updated daily, ensuring attention to detail is maintained and the information captured is transparent and accurate
9. You will take ownership of any site issues and work with others to ensure that a resolution is found and documented
10. Communicate with your Lead Engineer/ Network Maintenance Manager on issues as they occur.
11. Working as a Hyperoptic engineer and you will need to build good working relationships across the business.
12. Delivering an excellent customer experience for the customer.
13. Attend or Run all tool box talks, team meeting and team calls with your colleagues to ensure compliance and standards are met.
What we are looking for:
14. Full UK Driving license required with no more than 6 points on your license
15. Good IT literacy (MS Word, Excel, Outlook)
16. Experience of working in BT Exchanges and Data Centre's or equivalent experience
17. Proven experience within Telecommunications Industry
18. Be flexible and can-do attitude
19. Ability to work independently without direct supervision
20. Strong communications skills
21. Tenacity and determination to deliver results
22. Strong problem-solving skills
23. Accuracy and attention to detail.
Some of our key Benefits
24. Competitive salary
25. 25 days' paid holiday increasing each year, to a max of 35
26. Extra days off for your birthday, moving home, wedding/civil partnership and to volunteer
27. Private medical Insurance provided by AXA health
28. Life assurance giving you cover of 4 times your base salary
29. Partnership with the Kings Trust
30. Our pension scheme matches your contributions up to 4%
31. Retail offers — discounts from hundreds of recognisable brands
32. Free Hyperoptic broadband if you live in a Hyperoptic area
33. Enhanced pay for new parents
For more information on the Hiring Manager or team for this role, please reach out to Emma Mantlewho can support with additional questions.